Head of Delivery and Customer Support Norway

Head of Delivery and Customer Support Norway

We are looking for a Head of Delivery and Customer Support to join us at Telia.

I am Lena Lundgreen, the Head of Enterprise at Telia Norway, and I am searching for someone ready to lead one of the most critical functions within Telia Enterprise, ensuring that our customers receive world-class delivery and support across our entire portfolio. I am seeking a customer-centric and service-focused leader who translates vision into execution through a data-driven, structured, and results-oriented approach. I am looking for someone who can build high-performing teams, develop talent, and remain calm and decisive while navigating complex, fast-changing environments and high-pressure situations.

You will be responsible for the end-to-end customer journey following contract signature, from implementation and onboarding to ongoing service management, support, operational excellence, and continuous improvement. The role combines development with operational execution and plays a key role in delivering Telia's ambition to be the preferred partner for Norwegian enterprises.

As a member of the Enterprise Leadership Team, you will work closely with Sales, Commercial Management, Security, Technology, and Operations to drive customer satisfaction, growth and efficiency. The role includes managing a team of 80 people and reports to Telia Enterprise lead. 

What you’ll do:

• Own the successful delivery of all Enterprise products and services.

• Lead Customer support and ensure stable and efficient day-to-day operations.

• Define and drive initiatives that improve customer experience, operational performance, and scalability.

• Ensure consistent execution of project implementation, customer onboarding, and service management processes.

• Drive automation, process optimization, and digitalization initiatives.

• Ensure effective resource planning, capacity management, and execution across teams.

• Create scalable operating models that support future growth and profitability.

• Maintain strong governance around service levels, customer commitments, and quality targets. Ensure alignment between commercial commitments and operational execution.

• Partner with Sales and Customer Success teams to support strategic accounts and major customer engagements. Represent Service & Delivery in customer governance forums and executive meetings.

• Ensure strong business continuity planning and crisis readiness. Act as an escalation point for major service issues and strategic customer situations.

What will help you thrive in this role:

• Leadership experience from program management, project management, service delivery, operations, customer support, managed services, or technology organizations.

• Proven track record leading large programs, projects or operational teams through transformation and change.

• Strong commercial understanding combined with operational excellence.

• Experience from managing complex customer environments and stakeholder relationships.

• Experience from telecommunications, technology, IT services, cloud, cybersecurity, or other mission-critical industries is desirable.

• Excellent command of Norwegian and English is required

Join us to shape smarter living for people, businesses, and the planet 

At Telia, we’re a team of 14 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Leading Telecommunications Operator & Climate Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world. 

In Norway, we´re the country’s leading telecommunications company, connecting people, businesses and society through trusted mobile, broadband, TV and digital services.

Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.  

What we offer 

When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results.  

Ready to make better happen? 

We look forward to receiving your application by August 22, 2026. If you want to know more about the job, you are welcome to contact Therése Sjödén, Executive Search Researcher at [email protected].

Background and reference checks will be part of the process. The successful candidate must be eligible to obtain and maintain the required security clearance.

Equal opportunities 

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength. 

Join us and let’s make better happen - together!