Customer Service Representative

 

FLSA Status: Non-Exempt

Summary Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign correct parts to each item on service order.
• File completed work orders.

 

Competencies

• Must have strong attention to detail
• Must provide a high level of customer service and be able to interact with customers in a polite and professional manner at all times
• Must have strong communication skills both internal (Champion) and external (Customers)
• Must have a strong work ethic
• Must live the Champion Operating Principles

 

Qualifications

• Must have working knowledge of Microsoft Office
• Previous experience in manufactured/modular housing desired

 

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.