NOC Manager - Offshore

Penbrothers

Yesterday

Location: Mandaluyong City, Metro Manila
Workplace: Remote
Type: Full-time
Seniority: Manager
Source: RecruiterFlow

Description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

The client is a rapidly growing UK-based technology consultancy focused on network architecture, digital infrastructure, and cloud transformation. With deep expertise in designing and delivering robust, secure, and scalable network solutions, they partner with some of the world’s leading organizations in sectors such as finance, media, and enterprise technology.

About the Role

The NOC Manager – Offshore is responsible for overseeing the continuous, efficient, and secure network operations by Opticore’s offshore NOC team in The Philippines. This role is crucial in ensuring optimal performance, reliability, and availability of our managed service customer networks. The NOC Manager - Offshore is responsible managing and driving demand through a team of offshore engineers, ensuring that they meet performance targets and contribute effectively to the organisation's goals. This role involves direct supervision, performance management, delivery and professional development of team members, while fostering a positive and productive work environment.

What You’ll Do (Duties and Responsibilities)

Network Monitoring and Management

Oversee 24/7 monitoring of network infrastructure, ensuring real-time detection and resolution of issues
Implement and maintain monitoring tools and systems to ensure network health and performance
Develop and enforce standard operating procedures for network operations

Problem Solving and Decision Making

Address and resolve any issues or conflicts that arise within the offshore team
Make informed decisions to support the offshore team’s objectives and overall organizational goals
Encourage team members to contribute ideas and participate in problem-solving

Team Leadership and Supervision

Provide leadership and supervision to offshore team members
Ensure that offshore team members understand their roles and responsibilities and have the resources needed to perform their tasks
Create a motivating work environment and encourage teamwork and collaboration

Performance Management

Set clear performance goals and objectives for offshore team members
Conduct regular performance evaluations and provide constructive feedback
Address performance issues promptly and develop performance improvement plans when necessary.
Recognize and reward high performance

Professional Development

Identify training and development needs for offshore team members
Provide opportunities for skill development and career progression
Mentor and coach offshore team members to help them achieve their full potential
Support team members in setting and achieving their professional goals

Work Planning and Coordination

Develop and implement work plans and offshore schedules to ensure timely and efficient completion of tasks
Allocate resources effectively to meet operational requirements
Monitor progress and make adjustments as necessary to stay on track with goals and deadlines
Coordinate activities with other departments and teams as needed

Performance and Optimisation

Analyse network performance data to identify trends, bottlenecks, and areas for improvement
Implement optimization strategies to enhance network efficiency and reliability

What You Bring (Skills, Qualifications or Experience)

Essential Skills:

Extensive experience in network operations and support
Strong understanding of network technologies, protocols, and best practices
Excellent problem-solving and analytical abilities
Proven experience in a supervisory or management role
Strong leadership and interpersonal skills
Excellent communication
Effective problem-solving and decision-making skills
Ability to work under pressure and manage multiple priorities

Desirable Skills:

Cisco Certified Internetwork Expert (CCIE) Level
ITIL Foundation or higher
Empathy and emotional intelligence
Adaptability and flexibility
Strategic thinking and planning abilities
Commitment to continuous learning and development
Strong organizational and time management skills

Our Hiring Process & AI Disclaimer: We use AI tools to streamline our application process—including an initial conversation with an AI Interviewer. All hiring decisions are made entirely by humans: our Talent Acquisition team guides your full candidate journey and makes all evaluation decisions.

You are welcome to use AI for CV refinement and research, but real-time AI assistance during interviews or skill assessments is strictly prohibited to ensure an authentic evaluation.

Read our full AI Disclaimer to learn more

What You’ll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.

Skills

ITIL