VodafoneThree - NOC Manager

Working hours: Full time 37.5 hours per week - Monday to Friday + On-Call - 1 in 4 Rota This is a hands-on leadership role where you'll be at the heart of keeping critical customer networks running at their best. You'll lead a team of skilled engineers, tackle complex network challenges and drive outstanding service for our customers. You'll: Lead, coach and develop a high-performing NOC team, creating a culture of accountability, collaboration and continuous improvement. Take ownership of major network incidents, driving rapid resolution and minimising customer impact. Proactively monitor network performance, identify risks and solve issues before they become service-affecting problems. Ensure incidents, alerts and customer communications are managed effectively, meeting SLAs and exceeding customer expectations. Build trusted relationships with customers and stakeholders, acting as a key escalation point and operational expert. Drive service improvements through performance analysis, root cause investigations and operational excellence. Manage team resources, rotas and day-to-day priorities to ensure seamless 24/7 service delivery. Step up as deputy to the NOC Manager when required and play a key role in the on-call escalation rota. Excellent customer engagement skills, with a passion for delivering outstanding service Strong written and verbal communication skills, with the ability to engage confidently across all levels Excellent stakeholder management skills, building trusted relationships with customers and colleagues Strong spreadsheet reporting and data analysis capabilities, able to turn data into meaningful insights Proven ability to prioritise workloads and consistently deliver against challenging deadlines Comfortable performing in fast-paced, high-pressure environments where quick decision-making is essential Strong analytical and problem-solving skills, with the ability to resolve complex operational issues Experience leading and developing high-performing teams within a 24/7 Network Operations Centre environment Proven experience in trend analysis, identifying recurring issues and driving continuous service improvement