Senior Experience Designer

Employment Type

Fixed Term (Fixed Term)

Closing Date

28 Aug 2026 11:59pm

Job Title

Senior Experience Designer

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

What We Offer

Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

• Lead end-to-end UX/UI design across customer journeys, from discovery and research to final design delivery.
• Apply Human-Centred Design principles to identify user needs, solve problems, and create intuitive experiences.
• Develop design artefacts including journey maps, wireframes, prototypes, IA models, and user flows.
• Translate customer insights, feedback, and analytics into design improvements and validated solutions.
• Create responsive, accessible, and brand-aligned UI designs using Telstra design systems.
• Facilitate stakeholder workshops, communicate design rationale, and align teams on experience outcomes.
• Conduct usability testing and design validation to ensure quality, accessibility, and user satisfaction.
• Collaborate with developers throughout implementation to maintain design integrity and delivery standards.
• Leverage AI-enabled design tools to improve efficiency and accelerate design processes.
• Drive design excellence through mentoring, thought leadership, agile practices, and continuous improvement initiatives.

About You

• Strong UX/UI design expertise with experience in responsive design, prototyping, and accessibility (WCAG AA).
• Proficiency in Figma, Miro/Atlassian Whiteboard, user research tools, and design systems.
• Experience designing for web and mobile platforms (iOS/Android).
• Good understanding of front-end technologies (HTML, CSS, JavaScript), analytics, and Agile delivery.
• Ability to apply Human-Centred Design (HCD) and systems thinking to solve complex business and customer challenges.
• Strong stakeholder management, customer engagement, facilitation, and influencing skills.
• Excellent communication, storytelling, and workshop facilitation capabilities.
• Strong critical thinking and problem-solving skills with the ability to navigate ambiguity.
• Ability to create clear design documentation, articulate recommendations, and drive alignment across teams and senior stakeholders

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).


When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 


As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.


We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.


We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment