Inside Sales & Key Account Associate

Job Type

Full time

PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World’s Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville.

 

Our Company: PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe® Brand, Sport DOG® Brand, Invisible Fence® Brand, Kurgo and Premier Pet. Pet Safe® Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe. 

Summary of Position:
The Retail Inside Sales Associate is responsible for driving sales growth and managing strategic accounts across all product categories. This role combines hands-on inside sales activities with national account management, focusing on customer retention, new customer acquisition, product placement, and the development of sales strategies to maximize revenue across retail and distribution channels.

Responsibilities:

• Manage inside sales activities, including calling current and new customers, and responding to customer inquiries.
• Drive revenue growth through opportunity, cross-selling, and up-selling.
• Acquire and retain customers through cold calling, tradeshow leads, and other lead generation avenues.
• Develop and execute key account strategies to achieve revenue targets and expand market share.
• Build and maintain strong relationships with distributors, retailers, and key strategic partners.
• Conduct line reviews, develop promotional plans, negotiate terms, and deliver mutually advantageous outcomes.
• Increase SKU placement and ensure individual and team sales goals are met or exceeded.
• Represent the company at retail tradeshows, veterinary conferences, and other industry events.
• Monitor market trends, competitor activity, and customer needs to identify opportunities for growth.
• Track and report on sales performance, forecasts, and key metrics.
• Mentor and support sales team members as needed, fostering collaboration and knowledge sharing.

Qualifications:

• 2+ years of sales experience; pet products or consumer goods experience preferred.
• Some college or 2–4 year degree preferred.
• Proficient in Excel and Word; knowledge of PowerPoint and Salesforce preferred.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively.
• Willingness to travel for tradeshows and client visits.

Accountabilities:

• Meet or exceed individual and/or team sales goals.
• Source leads within assigned territory using search engines, social media, and word-of-mouth.
• Maximize sales through increased SKU placement, national account growth, and new customer acquisition.

Relationships:

• Reports directly to the Director of Sales.
• Works closely with Accounts Receivable, Order Management/Processing, and Sales Support.

BENEFITS:

Working for PetSafe Brands definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do!

PetSafe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At PetSafe Brand, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual’s identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.