Customer Operations Specialist

Overview

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Responsibilities

• Manage the entire process from contract to order

Draft, negotiate , revise and conclude the terms of the contract.Validate all contract terms for full compliance

Work with customers and sales team to handle customer orders, timely and accurately process all orders in SAP to improve order fulfillment rate, and manage the whole shipment arrangement

Work with service team to ensure all orders are delivered in time and upload delivery information in COMPASS system

• Liaise on order inquiries, track fulfillment and drive cross-functional shipment improvement.

Act as a window person to responsible for daily interaction and order inquires; Relied upon as an expert when working in teams and cross functionally

Track the progress on order fulfillment and drive the efforts cross-functionally to maximize coverage and shipment rate

• Others

Prepare necessary report and use a data driven approach to summarize and basic analyze. Based on data analysis and industry best practices, design optimization solutions, integrate cross-departmental resources, and drive process standardization and continuous improvement.

Assist project management and process optimization. Support the management team to ensure team tasks and projects with Waters’s goals, breaking them into actionable steps with clear ownership.

Qualifications

Education & Experience:

• University Degree in Commercial, International Trade or Logistics, or a related field of study
• Familiar with import and export business, 2+ years of relevant work experience in Customer Operations Order Process Management
• Proficient knowledge of MS Office tools and related IT software
• Working knowledge in SAP and Documentary Credit is a plus

Skills:

• Customer oriented and result driven
• Strong interactive skills and a good listener, with strong teamwork spirit
• Excellent communication skills in both written and verbal Chinese and English
• Willing to learn new products, process systems and applications and quickly acquiring technical knowledge
• Awareness of the impact and risks of choices, and the impact on the overall process
• Ability to multitask, prioritize, and adapt in a fast-paced environment, work under pressure