Sales Coordinator

Mandarin Oriental Jumeira, Dubai is looking for a Sales Coordinator to join our Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

Job Purpose

As Sales Coordinator you will work closely with the Director of Commercial Strategy, Associate Director of Sales and the sales team to ensure a smooth and effective operation of the division. You will act as a link between the sales team and various other hotel departments to ensure an excellent property communication and collaboration and you will support the team with administrative tasks to achieve the overall property sales objectives. 

As a Sales Coordinator, you will be responsible for the following duties:

• Ensures all requests are handled in the time frame set by the company.

• Updates all activities related to company account management in the system and adheres to MOHG standards.

• Contributes to the development of company sales initiatives by recommending, implementing and monitoring appropriate local activity.

• Attends major events in hotel & city as requested by Department Head.

• MObilises at all opportunities to cross sell the brand worldwide.

• Constantly monitors the market and the competition and reports on threats and opportunities.

• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively

• Sets a positive example.

• Handles guest complaints and disputes.

• Ensures an excellent working relationship with all colleagues within the hotel.

• Effectively communicating with all other hotel departments, especially Reservations, Front Office and Conference & Events.

• Utilizes all available on the job training tools for colleagues.

• Establishing and maintaining files, data base of all accounts and assisting the Associate Director of Sales and Director of Commercial Strategy in maintaining the account management system.

• Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.

• Attends weekly and monthly department meetings and prepares account performance and feedback accordingly.

• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.

• Conducts sites visits as required  

• Participates in Client Entertainment with Sales Department as required

• Joint Sales calls with team as required

As a Sales Coordinator, we expect from you:

• Senior school qualifications

• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management

• Minimum 2 years of experience working in a 5-star hotel environment within Sales.

• Strong administrative skills

• Previous experience in the GCC an advantage.

• Must be excellent in using computer and well versed in all computer applications.

• Charming and outgoing with excellent interpersonal skills for both external and internal customers.

• Ability to work under pressure and on own initiative.

• Positive attitude and good communicator.

• Ability to plan and organize workload.

• Effective time management, communication and presentation skills.

• Flexibility to respond to a range of different work situations.

• Able to solve problems.

• Commitment to delivering high standards of customer service.

• Fluent in English and an additional European language will be an advantage

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• A competitive salary and benefits packages

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