Service Engineer

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

 

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

 

Please visit www.bruker.com.

Responsibilities

In this position, you will:

• Performs site surveys, pre-installation, installation of Bruker Semiconductor Metrology Tools (e.g. X-ray, automated AFM, white light interferometry tools, nanomechanical tools)
• Performs corrective maintenance and preventive maintenance.
• Provide technical support, basic application support and customer training.
• Build strong relationship with key accounts. Serve as a supportive and effective communication link between the customer and Bruker to ensure customer service satisfaction.
• Be flexible in schedule to accommodate the need of semiconductor business.
• Complete and submit all required paperwork in a timely manner.
• Effectively handle multiple priorities, organize workload, and meet deadline.
• Become a trusted advisor and support service contract and new tool sales.
• Other duties as assigned.

Qualifications

To be successful in this position, you will possess:

• Degree in physics, electrical engineering, materials science, chemistry or a related discipline.
• A current driving license in Japan.
• Able to work in production floor, cleanroom & laboratory environments.

Skills and Experience

• Demonstrated good communication skills.
• Proven ability to develop, communicate, implement, coordinate team, and execute assigned project; achieving all required deliverables on time.
• Capability to learn quickly and establish solid understanding in complex technical topics.
• Able to independently troubleshoot and solve problems.
• Able to conduct trainings. Experience in writing documentation.
• Experience in using standard tools such as oscilloscope and multimeter.
• Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
• Business-fluent English and Japanese.