Client Service Wealth Associate

Location(s): Boston -  800 Boylston Street, Suite 2830, Boston, MA 02199

Role Type: Full-time, Non-Exempt

Salary: $65,000–$75,000 annually + eligibility for an annual bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits.

Summary:

Join us as we launch an exciting new advisory team backed by the strength and trusted reputation of Osaic Wealth. We are seeking a client-focused financial services professional who excels in delivering exceptional service, ensuring accurate account management, and supporting operational excellence.

In this role, you will serve as a primary point of contact for retail investment clients—guiding them through account needs, onboarding processes, and documentation requirements. You will partner closely with internal teams and Wealth Consultants to create a seamless, high‑quality client experience from start to finish.

Education & Licensing Requirements:

• High school diploma or GED required

• Bachelor’s degree or coursework in Business, Finance, Economics, Accounting, or related fields preferred

• FINRA SIE, Series 6, Series 63, and Series 65 or 66 required, or must be obtained within:

  • 60 days of hire: SIE, Series 6, and Series 63

  • 90 days of hire: Series 65 or 66

• Series 7 preferred

Responsibilities:

• Serve as a primary point of contact for clients, providing timely, professional support via phone, email, and video appointments. Offer clear guidance and education on account-related topics to ensure an exceptional experience.

• Assist clients with account openings, transfers, transactions, and ongoing maintenance while adhering to all firm and regulatory compliance requirements.

• Prepare, review, and maintain accurate account documentation, including proposals, forms, statements, and performance reports, ensuring all information is complete and compliant.

• Collaborate closely with Wealth Consultants and internal business partners to support the delivery of customized financial solutions and high‑quality service.

• Lead the onboarding process for new clients, ensuring a smooth transition, clear communication, and proper account setup and documentation.

• Address client questions and concerns promptly; identify solutions and escalate complex matters as needed to ensure timely resolution.

• Provide essential administrative support, including scheduling appointments, maintaining organized and current client records, preparing internal and client-facing reports, and supporting daily office operations.

Basic Requirements:

• 1–3+ years of experience in the financial services industry, ideally in client service, operations, or a wealth management support role.

• Strong client‑centric mindset with a commitment to delivering exceptional service.

• Excellent verbal and written communication skills, including a polished phone presence and the ability to clearly explain financial concepts.

• Demonstrated experience supporting client account activities: openings, transfers, transactions, documentation review, and ongoing maintenance.

• Strong problem‑solving skills and sound judgment, with the ability to resolve issues or escalate as appropriate.

• Proficiency with CRM/document management systems, video meeting tools, and Microsoft Office (or equivalent).

Preferred Requirements:

• Background in retail investments or wealth management

• Familiarity with KYC standards, documentation processes, and internal control/compliance requirements