Customer Service Agent

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Launch your professional office career with Western Australia’s largest energy retailer! Based right in the heart of Joondalup, this Monday to Friday role offers stable hours, intensive high-level training, and dedicated team support to set you up for long-term customer service success. 

• Work-Life Balance: Monday to Friday roster with no weekends or public holidays. 

• Full-time Training & Support: 13 days of paid training followed by 4 weeks of dedicated floor support. 

• Prime Joondalup Location: Centrally located, vibrant team environment close to public transport and cafes.

About the Role

As a Customer Service Agent, you aren't just answering phones; you are a problem solver for Western Australian households. You’ll be the "all-rounder" who helps customers navigate their energy needs—from explaining billing and usage to providing technical support for their online portals.

This is a role for those who enjoy the "investigative" side of customer service. You’ll manage meter inquiries and re-connections while using your empathy to identify customers in financial hardship, helping them set up tailored payment plans that actually make a difference.

What’s In It For You?

• The Schedule: Monday to Friday, 38 hours per week (Rotating roster 7am – 7pm).

• Paid Training: 13 days of comprehensive, paid training to set you up for success, followed by a 4-week consolidation period with dedicated floor support.

• Flexibility: While training is Full-Time, we offer Full-Time, and Part-Time roles thereafter. Please note, Part-Time candidates must be able to commit to full 8 hour days for the initial 13 days of training. 

• Perks: Access to Flare Discounts (save on groceries, fuel, and fashion) plus a robust 24/7 Wellness & Mental Health program.

• Culture: A diverse, high-performance environment where you are encouraged to bring your 100% authentic self to work.

What We Are Looking For

You don’t need years of call center experience to excel here. We value transferable skills from retail, hospitality, or any fast-paced customer-facing role.

• Tech Savvy & Multitasking: Ability to navigate multiple screens and tabs simultaneously while actively listening to a customer and accurately logging notes. 

• Numerical Accuracy & Problem Solving: Sharp basic math skills and an analytical mindset to accurately evaluate data and calculate solutions.

• Resilience & Composure: A patient approach with the ability to maintain a calm, professional head in a fast-paced environment. 

• Reliability: Commitment to either a 20 July or Mid August start date and the initial 13 days of mandatory full-time training.

• Communication: Clear, empathetic, and professional verbal and written skills.

Our Hiring Process (Fast-Tracked)

• We know you want to start earning quickly. Our process is streamlined to get you an answer fast:

• AI Phone Call: A quick, automated intro to see if we're a match.

• Phone Screen: A chat with our recruitment team.

• Candidate Experience Day: Visit us for an Assessment Centre to see the site and meet the team.

• Final Decision: Senior Contact Centre Manager review and background checks.

• Ready to start your new career? Click 'APPLY' now to begin your journey!

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!