Senior Director, Global Service Growth

Overview

The Senior Director of Service Growth will be the strategic architect behind the service transformation supporting lab automation, microbiology, molecular diagnostics, liquid chromatography & mass spectrometry solutions for the Waters Advanced Diagnostics Division to increase service attachment, optimize service efficiency, and deliver exceptional clinical customer experience. This leadership role will oversee Service Sales, Product Management, Marketing, Business Process Excellence teams and report directly to the Vice President of Global Service.

Responsibilities

• Define the market opportunity and execute the global service strategy for transforming to a high-growth revenue and accretive margin driver through impactful value capture initiatives.
• Commercialize, sustain and position a portfolio of platform service plans and value-add services including training, compliance services, software implementation, and informatics solutions.
• Deploy go-to-market strategy on service offerings to leverage clear value propositions, integrate into workflow solutions, drive market awareness, and enable sales channels to grow service revenue.
• Optimize service selling processes and capabilities across all regions to deliver accretive recurring service revenue growth through the increase of service attachment at and after instrument point of sale.
• Deploy a global service pricing strategy, regional governance, and performance metrics tracking to maximize price realization.
• Standardize global service operating mechanisms, utilizing data analytics to improve commercial and operational execution.
• Build cross-functional partnerships across global business segment and regional commercial teams to position product and service together to maximize customer lifetime value.
• Build a high-performing team through talent development, retention, and fostering a culture of accountability and collaboration.

Qualifications

• Bachelor’s degree in Business, Engineering, Science; MBA preferred.
• 10+ years of experience in leading service growth, service marketing, or commercial excellence, preferably within the diagnostics or life sciences industry.
• Proven success leading service transformation, increasing service attachment rates, and managing service P&L.
• Experience leading cross-functional teams, including Sales, Product Management, and Operations.
• Strong financial acumen and ability to drive performance through CRM data, analytics, and KPIs.
• Demonstrated ability to influence at the executive level and work effectively in a matrixed organization.
• Deep understanding of IVD laboratory environments (clinical microbiology, molecular diagnostics, or mass spectrometry).
• Expertise in deploying digital innovation including AI/ML solutions.
• Ability to travel domestically and internationally as needed.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. 

 

 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.