Head of Operations

Hiring Manager - Richard Cooper

Closing Date - 10th November

The Opportunity

We are delighted to announce an exciting opportunity for a Head of Operations to join our Solutions division.

This is a pivotal leadership role responsible for the operational delivery and performance of one of our most strategically important programmes. Reporting to the Managing Director, Solutions, you will provide operational leadership, delivery assurance and stakeholder management to ensure successful outcomes while driving efficiency, quality and customer satisfaction.

What you'll be doing

As Head of Operations, you will:

• Lead the end-to-end operational delivery of a large-scale programme and associated services.
• Ensure successful delivery against contractual commitments, programme milestones, service levels and onboarding targets.
• Drive operational excellence, efficiency, quality and performance across the programme.
• Provide oversight of programme risks, issues and dependencies, ensuring effective mitigation and governance.
• Act as the senior operational lead for customers and key stakeholders.
• Lead operational governance forums, service reviews and performance reporting.
• Support commercial success through effective resource planning, budget management and margin protection.
• Build, develop and lead a high-performing operational team.
• Ensure all activities operate within Landmark's governance, regulatory and compliance frameworks.

What we're looking for

We're seeking a proven operational leader who can confidently manage complex programmes, inspire teams and build strong stakeholder relationships.

You'll bring:

• Significant experience leading large-scale operational delivery programmes.
• Strong programme governance, delivery assurance and risk management expertise.
• Commercial and financial awareness, including budget and resource management.
• Experience building, leading and developing successful teams.
• Excellent stakeholder management and customer relationship skills.
• Strong decision-making, planning and organisational capability.

Experience working within regulated or complex operational environments would be advantageous but is not essential. 

The Interview Process

• Screening video call via Microsoft Teams with a member of the Talent Acquisition team.
• Personality questionnaire (ERAS).
• Video interview via Microsoft Teams with the Line Manager and a member of the People team.