Inside Sales Representative

Job Title: Inside Sales Representative

Department: Ticketing

Reports to: Director, Premium Hospitality & Business Development

Job Summary:

Members of the Inside Sales Team will support FC Cincinnati’s outbound ticket sales efforts while helping grow our dedicated fan base through exceptional customer service and consistent, solution-based communication. Inside Sales Representatives will focus primarily on generating group-ticket revenue and building the Orange & Blue Reserve waitlist while connecting prospective buyers with ticketing options that meet their individual or organizational needs.

The Inside Sales Program is a six-month developmental opportunity designed to prepare aspiring sales professionals for future careers in the sports industry. Representatives will gain hands-on experience, receive ongoing coaching, and develop the skills necessary to compete for future full-time opportunities across New Business, Groups, Premium, Membership Services, and other areas within FC Cincinnati.

Representatives will be responsible for consistent prospecting, developing a pipeline and book of business, and achieving measurable individual and team goals related to group-ticket revenue and Orange & Blue Reserve growth. We are looking for coachable, motivated self-starters who bring an unwavering positive attitude, embrace feedback, and are eager to grow personally and professionally in a competitive, results-driven environment.

At the conclusion of the program, participants may be considered for available full-time positions within FC Cincinnati based on performance, business needs, and organizational openings. However, continued employment beyond the program term is not guaranteed, as the position is designed to conclude after six months and before the next Inside Sales class begins.

Position Details & Compensation:

• Employment Type: Temporary, part-time position with an anticipated six-month term.
• Compensation: $17.00 per hour. Commission Eligible.
• Schedule: 28 hours per week, with scheduling based on business needs.
• Game Day Expectations: Must be available to work select evenings, weekends, and holidays, including FC Cincinnati home matches. Weekend game-day hours may be included as part of the 28-hour workweek.
• Benefits: This position is not eligible for employee benefits.

What You’ll Do:

• Achieve all daily, weekly, and monthly activity goals. Inside Sales Representatives are expected to lead the Ticket Sales and Service department in outbound prospecting efforts and will be required to consistently make 100+ outbound calls per day, in addition to email and other sales outreach activity.
• Maintain the hierarchy of our three ticket department pillars: Attitude, Effort, and Results.
• Generate new business revenue through proactive outbound sales efforts focused on group-ticket sales and Orange & Blue Reserve waitlist growth.
• Sell FC Cincinnati's full menu of ticket products, including, but not limited to, group tickets, Orange & Blue Reserve memberships, season tickets, partial plans, premium hospitality products, and single-match inventory.
• Manage all prospect and client interactions through Salesforce and other CRM platforms, ensuring accurate documentation and adherence to departmental policies and procedures.
• Build relationships with prospective customers through high-volume outbound communication efforts and strengthen those relationships through virtual and in-person appointments.
• Assist with sales and service efforts that lead to the acquisition, retention, renewal, and upselling of clients.
• Assist event staff during matches and special events with customer service, ticket fulfillment, operations, and other game-day responsibilities.
• Responsible for meeting or exceeding individual and team performance, activity, and developmental goals.
• Attend networking events, club events, and community functions while representing FC Cincinnati in a professional manner.
• Complete additional duties and projects as assigned.

What You’ll Need:

• Positive “Make it happen” attitude
• Ability to adapt to new tasks quickly
• Ability to work positively, collaboratively, and professionally
• Excellent written and oral communication and presentation skills
• Strong ability to multi-task, in a fast-paced working environment
• Strong team philosophy across an organization

What You’ll Bring:

• High school diploma required
• Bachelor’s Degree or equivalent education and experience preferred
• Ability to work nights, weekends and holidays as required by FCC game schedules, premium and hospitality events
• Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Calendar

Culture & Philosophy 

• In the FC Cincinnati Sales and Service department, everything we do is guided by three principles: attitude, effort, and results.
• Attitude: How you show up every day. It’s the positivity, professionalism, and willingness to learn that sets the tone not just for you, but for the entire team. 
• Effort: The work you put in. It’s making the extra call, staying disciplined, and doing the little things that add up to big results. Effort is completely within your control. 
• Results: This is a results-driven business. The numbers don’t lie, and our success is measured by how we perform together.
• Attitude, effort, and results define how we work, grow, and succeed together. We’re looking for team members who bring positivity, dedication, and a results-driven mindset every day. 

Why You’ll Love FCC: 

• FCC welcome gifts
• Discount off merchandise in the FCC team store
• Community volunteer opportunities
• Professional development and frequent team building opportunities
• Employee recognition programs and referral programs
• Tour of TQL Stadium and MHTC

About FCC 

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters’ Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community . FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club’s DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal’s Best Places to Work in Sports 2023, named to the Honor List as one of “75 Great Sports Companies to Call Home.”; on the Business Courier’s Fast 55 as one of Greater Cincinnati’s fastest growing private companies; and named to The Enquirer’s Top Workplaces 2024.  

Learn More! 

TQL Stadium: learn more 

Mercy Health Training Center: learn more 

MLS NextPro:  learn more 

FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.