Inside Sales Representative

Description

Be Apart of What’s Next at Ziehler Lawn Care!

Ziehler Lawn Care continues to grow, and we're looking for a motivated, goal-driven Inside Sales Representative to help drive our next phase of growth. In this role, you'll connect with homeowners through phone, email, and text, recommend the right lawn, tree, and pest care solutions, and contribute to a high-performing team focused on achieving goals and delivering The Unmatched Customer Experience.

Why Ziehler?

Family-owned since 1999, our company specializes in residential lawn, tree, and pest care services across Dayton, Cincinnati, and Columbus. Our Core Purpose to Make Life More Enjoyable guides how we serve our customers and support our team.

With 24% average annual growth since 2016, you'll have the opportunity to develop your sales skills, achieve your goals, and grow your career alongside a company that continues to expand.

Our commitment to people has earned us recognition as a Best Place to Work:

• Lawn & Landscape Magazine Best Place to Work – 2024, 2025 & 2026
• Dayton Business Journal Best Place to Work – 2024 & 2025
• Cincinnati Business Courier Best Place to Work – 2025

What We Offer:

• Base pay, commissions, and bonus incentives
• Full benefits package: Medical, Dental, Vision
• Career progression opportunities
• Paid Time Off, Paid Parental Leave, and Paid Volunteer Time Off
• Retirement planning with company match
• Ongoing training and collaboration
• Employee discounts
• Team-building events

What You’ll Do

As the Inside Sales Representative, you’ll guide customers to the best solutions for their lawn, tree and pest care needs while delivering outstanding service:

• Assist customers with tailored solutions using solution-based selling techniques for inbound and outbound calls, texts      and emails.
• Provide exceptional customer service to all customers and resolve questions, issues and concerns promptly.
• Understand and follow sales processes to ensure a complete and consistent customer experience.
• Build long-term customer relationships as a trusted advisor to increase retention and additional sales opportunities.
• Achieve sales goals through effective communication, product knowledge, and first-call resolution.
• Develop leads and referrals from coworkers and existing customer.
• Prepare and send estimates, emails, and text communications to potential customers.
• Accurately document calls, texts, and discovery notes in the CRM.
• Maintain up-to-date knowledge of all Ziehler Lawn Care programs and services.
• Collaborate closely with sales, customer experience, and production teams to ensure customer satisfaction.

Requirements

• Proven track record to sell solutions, meet goals and solve problems
• Prior experience in fast-paced customer service
• High school diploma 
• Excellent verbal and written communication skills
• Basic computer skills with the ability to multi-task across phone calls, software systems, and dual monitors
• Must be 18 years or older and able to pass a background check

Physical Requirements & Working Conditions

• Work on-site in Centerville, OH
• Ability to work Monday–Friday, 8:00 AM–5:00 PM, with flexibility for extended hours during peak season
• Prolonged periods of sitting at a desk and working on a computer and multi-line telephone system