Junior Travel & Fleet Specialist

Overview

The Junior Travel & Fleet Specialist supports Waters' corporate travel and U.S. fleet programs. This position is responsible for booking domestic and international travel for employees, candidates, event speakers and new hires while also providing day-to-day administrative support for the U.S. fleet program. Experience booking travel in SABRE is a pre-requisite to be considered.

 

The role serves as a primary point of contact for travel and fleet-related inquiries, ensuring a positive employee experience, adherence to company policies, and efficient program administration. This position reports to the Senior Manager, Global T&E and provides support across both travel and fleet operations.

 

Application end date: Wednesday 11 November 2026

Responsibilities

Travel Administration (50%)

• Utilize the Global Distribution System (GDS) with experience using SABRE to book domestic and international travel arrangements for employees, customers, candidates, new hires in accordance with company travel policies.
• Coordinate complex and multi-stop itineraries, including air, hotel, rail, and ground transportation.
• Serve as the primary contact for routine travel inquiries, itinerary changes, cancellations, and travel disruptions.
• Work closely with the company's Travel Management Company (TMC) and travel suppliers to resolve travel-related issues.
• Ensure travel bookings comply with company policies and preferred supplier agreements.
• Maintain accurate travel records and support reporting and reconciliation activities.
• Assist with the processing of NDC ticket changes and exchangesWork with travel vendors to arrange direct billing for travel components when required.
• Assist with travel policy communications and traveler education. Provide support in explaining policy requirements and direct travelers to relevant resources on the Inside Waters travel site for questions related to travel policy, insurance, visas, and other travel-related topics. 

Fleet Administration (50%)

• Serve as the first point of contact for fleet drivers, responding to inquiries and escalating issues when appropriate.
• Coordinate vehicle maintenance, repairs, inspections, registrations, and compliance activities to ensure vehicles remain roadworthy and operational
• Support vehicle ordering, deliveries, transfers, and vehicle return processes.
• Maintain fleet records, including driver information, vehicle assignments, registrations, and mileage data.
• Monitor driver training requirements and coordinate completion of safety and compliance training programs.
• Assist with onboarding new drivers and communicating fleet program policies and procedures.
• Support fleet reporting, audits, and administrative activities.
• Support accident, incident, and insurance claim administration, ensuring timely reporting and resolution.
• Partner with internal stakeholders and external vendors to ensure a high level of service for fleet drivers.

Qualifications

Required

• 2-4 years of experience in corporate travel, travel agency operations, customer service, employee services, fleet administration, or related business support functions.
• Experience working with GDS travel booking systems specifically in Sabre. Candidates without this experience will not be considered.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent customer service, verbal communication, and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Teams, and Word.
• Strong attention to detail and problem-solving abilities.

Preferred

• Experience with Concur or similar travel and expense management systems.
• Exposure to corporate fleet programs or vehicle administration.
• Experience working with third-party vendors and service providers.

Technical Skills

• Experience using GDS booking systems.
• Working knowledge of Concur or similar travel platforms.
• Strong systems aptitude and willingness to learn new technologies and processes.
• Ability to generate, maintain, and analyze operational reports.

Core Competencies

• Strong customer service orientation.
• Excellent organizational and administrative skills.
• Ability to prioritize work effectively in a fast-paced environment
• Effective problem-solving and critical-thinking skills.
• Strong interpersonal skills and the ability to build relationships with employees, vendors, and business partners.Ability to work independently while exercising sound judgment regarding when to escalate issues.
• Commitment to accuracy, compliance, and operational excellence.