Restaurant Manager / K'shiki and The Pizza Bar on 38th

Restaurant Manager / K'shiki and Pizza Bar

Mandarin Oriental, Tokyo is looking for a Restaurant Manager to join our Restaurants, Bars & Experience team.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo, is a refined luxury sanctuary in the heart of Nihonbashi, blending sleek modern design with Japan’s timeless elegance. With panoramic views of the Tokyo skyline and Mount Fuji, the hotel offers an oasis of calm above the bustling city. Known for its world-class dining, including Michelin-starred restaurants, a serene spa with Japanese-inspired treatments and impeccable service, Mandarin Oriental, Tokyo provides a deeply immersive experience that celebrates Japanese culture and the Mandarin Oriental brand's commitment to excellence and grace.

About the job

Based at the Mandarin Oriental, Tokyo, within the division, the dynamic and experienced Restaurant Manager is responsible to oversee the daily operations of K'Shiki and Pizza Bar, two distinct and popular dining establishments within Mandarin Oriental Tokyo. This role requires a leader with a passion for exceptional guest service, operational excellence, and a proven ability to manage and motivate a high-performing team.

As Restaurant Manager, you will be responsible for the following duties:
* Manage all aspects of daily restaurant operations for K'Shiki and Pizza Bar, including staffing, service delivery, guest satisfaction, and financial performance.
* Develop and implement operational procedures and standards to ensure consistent quality and efficiency.
* Recruit, train, mentor, and evaluate a diverse team of service professionals, fostering a positive and productive work environment.
* Monitor and manage inventory, ordering, and cost control for food, beverages, and supplies.
* Collaborate with the culinary team to ensure menu quality, presentation, and guest satisfaction.
* Handle guest feedback and complaints professionally and efficiently, ensuring timely resolution and guest recovery.
* Ensure compliance with all health, safety, and hygiene regulations.
* Develop and execute promotional activities and marketing initiatives to drive business.
* Prepare and analyze financial reports, including P&L statements, and implement strategies to achieve revenue and profit targets.
* Maintain a strong understanding of industry trends, competitor activities, and guest preferences.
* Represent Mandarin Oriental Tokyo's brand values and deliver an unparalleled dining experience.

As Restaurant Manager, we expect from you:

* Minimum of 3-5 years of experience in a management role within a luxury hotel or fine dining restaurant environment, with a strong emphasis on Italian cuisine preferred.
* Proven track record of successful restaurant operations, including P&L management, staff development, and guest satisfaction.
* Excellent leadership, communication, and interpersonal skills.
* Strong organizational and problem-solving abilities.
* Ability to work under pressure in a fast-paced environment.
* Proficiency in English and Japanese (both written and spoken) is essential.
* Bachelor's degree in Hospitality Management or a related field preferred.
* Knowledge of POS systems, inventory management software, and Microsoft Office Suite.
* Flexibility to work evenings, weekends, and holidays as required.

Our commitment to you:

Mandarin Oriental benefits

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Local benefits

• Competitive salary and benefits packages
• Medical/accident insurance
• Transportation and accommodation allowance
• Annual Leaves
• Annual Bonus

We’re Fans. Are you?