Executive Assistant - SVP

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Executive Assistant to the Senior Vice President, Data and Artificial Intelligence (AI), you will support the SVP’s onboarding and transition into the organization, helping establish effective routines, connections, and ways of working.   You will ensure day-to-day activities are coordinated and the SVP is prepared for key responsibilities, meetings, decisions, and travel, and you will serve as a trusted partner who anticipates needs, manages competing priorities, and takes a holistic, forward-looking approach to the SVP’s calendar and week. The Executive Assistant to the SVP builds strong relationships across teams, functions, and levels of the organization to enable effective coordination, communication, and execution.

This position is based in San Antonio, TX.  We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.

What you'll do:

• Deliver administrative support to the assigned SVP through management of schedule/calendar, emails, call routing, and appropriate record retention.
• Coordinate activities and ensure timely information flow for the SVP; proactively anticipate scheduling, travel, logistics, and other needs to ensure the SVP’s day and week operate effectively.
• Collaborate with the SVP to understand, prioritize, and organize daily activities and responsibilities to meet deadlines and deliver on the SVP’s goals and objectives. Identifie topics that translate into prioritizing meeting planners, emails, people, and data. Deliver effective challenge to preserve the SVP’s time and proactively identify potential conflicts, dependencies, and opportunities to improve the SVP’s schedule.
• May prepare and update presentations. Ensures accuracy and compliance with USAA presentation standards. Additionally, draft internal communications and other materials on behalf of the SVP to share with a variety of audiences, including department leaders, employees, key stakeholders, and business partners.
• As requested, prepare correspondence on behalf of the SVP. Ensure information to and from the SVP is treated with the appropriate level of confidentiality.
• Maintain awareness of applicable intranet pages, messaging channels, leader communications, and other information platforms. Proactively disseminate reminders to leaders and employees regarding upcoming deadlines, such as check-in completion, LMS training deadlines, and other urgent work deliverables.
• Monitor the SVP’s calendar to coordinate meetings and ensure the SVP and team are aligned on all aspects of each meeting. Create agendas, take meeting minutes, document follow-up action items, manage attendees and delegates, and ensure meetings have a clear purpose and agenda. In addition, coordinate schedules, meeting planners, and dates and secures content to be presented. Look across the calendar holistically to anticipate preparation, travel and logistics, stakeholder coordination, and potential issues.
• Understand the importance of team culture within the SVP’s organization. Prioritizes employee 1:1s, staff meetings, skip-level meetings, and other connection points. Create positive experiences for employees through effective coordination. Develop strong working relationships across the organization to facilitate effective communication, coordination, and engagement with key stakeholders.
• Partner with the hiring manager to improve the employee experience by proactively planning and onboarding new team members. Collaborates to formulate effective transition plans that minimize or eliminate negative impacts to incoming EA/leader relationships. Additionally, update and submit organizational charts prior to the first of the month and updates distribution lists within one business day of an employee hire or exit.
• Ensure new hires are provided access to appropriate resources and knowledge of department-wide operations and processes. May coordinate desk and seating logistics for employees and provide oversight for on-site events.
• Manage executive travel and expense reporting in a timely and effective manner, including coordinating travel arrangements and proactively addressing itinerary changes, scheduling impacts, and travel disruptions. Additionally, manage the team budget and confirm people leader adherence to individual budget plans.
• Maintain an appropriate inventory of office supplies with an expense-management-focused mindset.
• Maintain a filing system for key documents and generate reports requested by the assigned SVP.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma and 4+ years of directly related work experience providing administrative support to senior executives or leadership teams.
• Proficient in Windows, MS Word, Excel, Outlook, PowerPoint, Adobe, and Publisher.
• Advanced knowledge of spreadsheets, data retrieval, word processing, and presentation software.
• Demonstrated experience managing complex executive calendars, travel, expenses, and competing priorities in a fast-paced environment.
• Demonstrated ability to anticipate needs, identify potential issues, and proactively coordinate activities across multiple priorities and stakeholders.
• Ability to effectively build strong relationships and work with all levels within the organization.
• Excellent oral and written communication skills with a high degree of accuracy and attention to detail.
• Demonstrated organizational and project management skills, with the ability to structure work, manage follow-through, and coordinate multiple activities simultaneously.

What sets you apart:

• Experience supporting a senior executive in a large, complex organization.
• Experience coordinating frequent and complex executive travel, including proactively managing itineraries, logistics, schedule changes, and travel disruptions.
• Demonstrated organizational awareness and ability to effectively navigate organizational structures, key stakeholders, and competing priorities.
• Demonstrated ability to professionally represent a senior executive with senior leaders, internal stakeholders, and external partners or vendors.

• US military experience gained through military service or gained as a military spouse / domestic partner

Compensation range: The salary range for this position is: $ 63,590.00- $ 121,530.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.