Business Intelligent Lead

About the role

We have an exciting opportunity for a Business Intelligence Lead to join our Financial Crime Operations team. This newly created role will help us build a clearer, end-to-end view of our operations by turning data and information into meaningful insights that support better decisions, stronger customer outcomes and effective risk management.

You’ll provide business and operational intelligence across the customer lifecycle, including onboarding, customer refreshes, Enhanced Customer Due Diligence, transaction monitoring, suspicious matter reporting and customer exits. By bringing together information from our internal teams and delivery partners, you’ll help create a complete picture of operational performance, emerging trends, customer risk and opportunities for improvement.

Working closely with leaders across Financial Crime Operations, Financial Crime Compliance, Line 1 Risk and the broader business, you’ll analyse operational information, prepare meaningful reporting and help identify opportunities to improve processes and controls. You’ll also support the delivery of strategic initiatives designed to strengthen our Customer Due Diligence and Anti-Money Laundering operations.

This is a hands-on analytical role rather than a deeply technical data position. You’ll receive data and use it to identify trends, explain what is happening operationally and translate complex information into clear, practical insights but you won’t need to understand data extraction processes or have advanced coding.

About you

You – our preferred candidate is someone who will bring experience in business intelligence, operational intelligence, management information or operational reporting, along with the curiosity to understand how a business operates and where improvements can be made. You’re comfortable working with data, identifying patterns and translating information into clear insights that help stakeholders make informed decisions.

You’ll be an effective communicator who can build trusted relationships across different teams and explain complex information in a practical and accessible way. Strong analytical thinking, attention to detail and the ability to manage competing priorities will help you succeed in this role. You’ll also be comfortable taking ownership of your work, asking thoughtful questions and using sound judgement in a fast-moving environment.

Experience within banking, financial services, Financial Crime, Customer Due Diligence or Anti-Money Laundering would be valuable, but it isn’t essential. We’re more interested in your ability to understand business operations, work with management information and turn data into meaningful intelligence. Some exposure to coding or technical reporting tools would be helpful, but deep technical expertise is not required.

If you enjoy connecting the dots, uncovering the story behind the data and using insights to improve how work gets done, we’d love to hear from you!

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.

• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.

• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.

• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.

• Purchase additional annual leave - Need more time off? You can buy extra leave days.

• Discounted private health insurance plan - Take care of your health with our special rates.

• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family

• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.