Process Improvement Analyst, Specialist (Agile Coach)

About Vanguard
Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe—directly, through workplace plans, and through financial intermediaries.

Vanguard India

Vanguard’s office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.  

Role Summary

This role leads complex or large process improvement initiatives using process improvement methodology (e.g., Lean, Agile, etc.) to develop, identify, analyze, and improve existing business processes. Applies functional expertise to improve business and client results.
This role also applies structured change management approaches to ensure process adoption while minimizing operational disruptions.

Responsibilites
• Develops and applies process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc. Leverages technical expertise to coach other process improvement crew through initiatives.
• Concatenates process improvement data and uses key metrics to measure outcomes.
• Manages process improvement initiatives from inception through implementation ensuring deadlines are met. Defines scope and requirements, establishes timeline, and ensures timely completion of deliverables.
• Develops documentation to support analysis and improvement including business requirements, functional specifications, process maps, and gap/problem analyses.
• Develops and manages effective working relationships with internal clients (primarily senior leaders) and key stakeholders.
• Supports the development of training and/or change management materials and activities to support new processes and procedures.
• Coordinates follow-up meetings for project teams using process improvement tools to ensure work is completed and improvements are maintained. Plans and implements quality assurance and compliance processes.
• Participates in special projects and performs other duties as assigned.
• Applies change management methodologies, communication planning, organizational readiness assessments, and stakeholder analyses to ensure smooth adoption of new processes.
• Monitors implementation of change management to minimize disruption to business operations.
• Evaluates business processes to identify when system or software changes should be initiated.
• Acts as a change agent, driving adoption of best practices within the IT organization.
• Influences, coaches, and develops senior leaders in the effective use of agility, mindset, culture, processes, and tools to improve efficiency and value delivery.
• Applies professional coaching expertise to strengthen leadership capability and development in alignment with New Ways of Leading.
• Leads behavioral and ways-of-working transformation across a large business unit of approximately 100-200 people or a small to medium-sized business.
• Leads medium to large Agile program delivery with a program value of approximately 5M-10M.
• Leads, influences, coaches, and develops a group of coaches to deliver defined capability uplift priorities.

Qualifications and Skills

• Minimum 8 years of experience in business process improvement, operational excellence, or change management.
• Bachelor’s degree (B.E./B.Tech/B.A./B.Sc.) in Business Administration, Information Systems, Engineering, or a related field; graduate degree preferred.
• Good to have skills include process mapping, stakeholder analysis, change enablement, communication planning, data-driven decision making, and familiarity with enterprise tools for documentation and collaboration. Strong analytical, project management, and interpersonal skills are required to support cross-functional initiatives.
• Preferred certifications include Lean Six Sigma (Green Belt or above), Prosci Change Management, Agile or Scrum certifications.
• Ability to lead end-to-end improvement projects, foster stakeholder engagement, and drive sustainable change through structured methodologies and influence.
• Foundation and advanced Agile and Lean certifications, such as Lean Six Sigma, LeSS, PSM/CSM, PSPO/CPO, AgilePM, ICP, or A-CSM.
• Advanced SAFe or scaled Agile certifications, such as SPC, RTE, LPM, or ICAgile Lean Portfolio Management (ICP-LPM).
• Foundation and advanced Agile coaching certifications, such as CTC, CEC, ICP-CAT, ICP-ATF, ICP-ACC, or ICE-AC.
• Leadership and organizational coaching certifications, such as ICF, IECL, CRR Global, or ORSC.

Location

This role is based in Hyderabad, Telangana at Vanguard India. Only qualified external applicants will be considered.

Our mission

Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to you 

Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life: 

Financial wellness 
We're committed to enabling your financial success and provide competitive offers and programs. 

Physical wellness 
We're committed to providing benefits that support your physical health and wellness. 

Personal wellness 
We're committed to providing resources that help support the full scope of your life. 

How we work

Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.