- Location
- Los Angeles, CA
- Workplace
- Onsite
- Type
- Full-time
- Department
- Technology and Operations
- Seniority
- Director
- Source
- Lever
Description
ABOUT CIM GROUP:
CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!
POSITION PURPOSE:
The Director, IT Service Management provides high-quality IT Service experiences by leading our end-user technology support teams across CIM Group and its affiliates. As the face of end-user IT Services to the business, the Director will ensure that IT support processes, procedures, and service delivery functions align with the business’ expectations through industry-leading tools, service-level agreements, and clearly defined best practices. The role serves as a manager for the Service Desk, Desktop Engineering, and ITSM Service Management teams. This role works closely with other senior technology and business leaders to identify technical needs, propose solutions, and implement system changes.
Skills
ServiceNowComplianceCustomer ServiceProcurementChange Management