Business Analyst

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Product Delivery Business Analyst (Associate Manager / Manager) plays a critical role in delivering successful product launches across multiple platforms. This role partners closely with cross-functional stakeholders to ensure products are delivered on time, with quality, and in compliance with established governance and standards.You will be accountable for key product launch deliverables, from requirements definition through user acceptance testing and post-deployment verification. In addition, you may be assigned ad-hoc initiatives that contribute to continuous improvement and organisational value. You will report to the Product Delivery Team Lead and work collaboratively with business, technology, and operations stakeholders to achieve strategic delivery and quality KPIs

Key Responsibilities

Product Delivery & Launch Execution

• Support and monitor end-to-end delivery of new product launch initiatives, ensuring timely implementation with high quality.
• Lead product launch discussions with stakeholders, providing direction and proposing solutions aligned to business objectives.
• Collaborate with stakeholders to prioritise scope and changes, ensuring agreed launch timelines are not compromised.
• Proactively identify, manage, and escalate delivery risks and issues with clear recommendations.

Business Analysis & Solution Management

• Lead the documentation of business requirements, solution designs, and business rules with clarity and completeness.
• Discuss, evaluate, and align alternative solutions with Technology and relevant stakeholders.
• Review and validate requirements to ensure readiness for development, testing, and implementation.

Testing, Defect & Quality Management

• Translate and review business requirements into comprehensive test scenarios, conditions, and expected results for User Acceptance Testing (UAT).
• Accountable for UAT planning, execution, coordination, and sign-off, ensuring proper documentation.
• Track outstanding defects and work closely with Technology teams to ensure timely resolution within agreed timelines.
• Organise, prepare, and lead defect checkpoint discussions to drive accountability and closure.

Implementation, Training & Post-Launch Activities

• Perform post-deployment verification.
• Develop, review, and maintain SOPs, training materials, and user guides.
• Lead or facilitate stakeholder training sessions where required.

Continuous Improvement, Innovation & Governance

• Identify and drive opportunities for continuous improvement and delivery efficiencies.
• Ensure strict adherence to product launch SOPs, governance frameworks, and compliance requirements.

Team Leadership & Capability Development

• Coach, guide, and mentor team members to support continuous learning and professional growth.
• Provide oversight and quality assurance on team deliverables to ensure consistency and adherence to standards.
• Promote a strong delivery culture focused on ownership, collaboration, and accountability.

Who We Are Looking For

Competencies & Personal Attributes

• Strong delivery ownership with the ability to manage multiple priorities in a fast-paced environment.
• Confident decision-maker with sound judgement and problem-solving skills.
• Strong analytical, critical thinking, and stakeholder engagement capabilities.
• Hands-on and balances execution with oversight.
• Project management and coordination skills.

Working Experience

• At least 3 years of relevant working experience in the insurance industry.
• At least 2 years hands-on experience with the Life/Asia system within insurance operations.
• Experience in managing or leading projects is a strong advantage

Education

• GCE ‘A’ Levels or equivalent, or relevant professional qualifications.

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.