- Location
- Driffield, East Yorkshire
- Type
- Full-time
- Department
- IT
- Seniority
- Entry
- Closing date
- Today
- Source
- Vincere
Description
Junior IT Support Technician
Salary: Competitive, dependent on experience
Hours: 40 hours per week
Location: Driffield, East Yorkshire
Type: Full-time, permanent
Are you an early-career IT professional who enjoys helping people and solving technical problems? This is an excellent opportunity to join a well-established organization in Brandesburton as a Junior IT Support Technician, providing frontline IT support within a busy, service-driven environment.
You will be the first point of contact for IT issues across the business, playing a key role in delivering a positive user experience while ensuring systems and processes are followed in line with ITIL best practice. This role offers strong foundations for someone looking to build a long-term career in IT support.
Key Responsibilities
- Act as the first point of contact for all IT-related issues, providing 1st line support prior to escalation
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Deliver support via phone, email, chat and face-to-face interactions
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Accurately log, update and manage incidents within the service desk system
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Diagnose and resolve technical issues methodically, taking ownership through to resolution where possible
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Escalate issues appropriately while managing customer expectations
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Adhere to agreed SLAs and internal IT policies and procedures
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Maintain the IT asset database, ensuring equipment is fully accounted for and cost controlled
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Identify and report recurring issues or trends relating to users, software or departments
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Support wider IT initiatives and service improvement projects
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Work flexibly across varying day-shift patterns
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Undertake additional tasks as required by the Service Desk Manager
What We’re Looking For
- 1 to 3 years’ experience in a customer-facing support role, ideally within IT or technology
- Strong customer service focus with excellent communication and interpersonal skills
- Logical, structured approach to fault finding and issue resolution
- Good working knowledge of Microsoft Windows client devices
- Understanding of Active Directory (Users and Computers) and Microsoft Exchange
- Well organized with good time management and the ability to work independently
- Proactive, flexible and eager to learn
- Full UK driving licence and access to own transport
Desirable:
- Experience supporting mobile devices across Microsoft, Apple and Android platforms
- Exposure to ITIL-aligned service desk environments
What You’ll Receive
- A structured entry-level IT role within a supportive service desk team
- Exposure to a broad range of technologies and user environments
- Opportunity to develop technical skills and progress within IT
- A stable organization with a strong focus on service quality and collaboration