Usher

Job Description

As part of the Game Day Operations team, the Usher will provide excellent service to our fans and guests each and every time they come to a ballgame or special event (concerts, etc.) at American Family Field. We have established very high standards that we expect every employee to exemplify.  The job entails a great deal of walking, climbing stairs and standing on concrete surfaces in both cold and extremely hot weather.  Ushers are expected to serve the guests and many times the duties and responsibilities will prevent the Usher from seeing the ball game.

 

Core duties for this role include, but are not limited to:

• Treat our fans and guests with courtesy and respect and assist them throughout the game to ensure their visit is safe, clean, fun, and family-friendly
• Verify tickets and scan for entry
• Distribute promotional items to fans and guests, as required
• Provide event information and general ballpark directions
• Guide guests to ticketed seats, suites, and special access areas within ballpark
• Patrol aisles, concourses, and other areas as assigned, maintaining a sharp watch for potential problems.  If necessary, intervene and correct the situation before it interferes with other guests’ enjoyment of the event
• Ensure fan compliance with American Family Field and MLB policies/procedures
• Additional assignments may include Doorway/Stairway Monitor, Smoking Section Monitor, Special Access Area Monitor, Wheelchair Escort, Escalator Monitor, Elevator Operator
• Comply with employee policies and procedures, as outlined in Event Staff Handbook

The ideal candidate will have a high school diploma or general education degree (GED); and six to twelve months related experience and/or training; or equivalent combination of education and experience, as well as:

• Employees must communicate well and be friendly, knowledgeable, well-groomed, assertive and able to intervene in conflict situations
• Must have the ability to provide excellent customer service to all fans and guests in a professional, respectful, and friendly manner
• Must be available to attend training sessions, stadium tours and other events as necessary throughout the year
• Willing to learn and use programs on your computer and/or mobile phone to submit availability and complete necessary employment training
• Must be available to work weekdays, weeknights, and weekends during baseball season
• Must be available to work special events including concerts
• Must be available to arrive up to three (3) hours prior to game time
• Must be able to stand for up to four (4) hours at a time
• Must be able to work in all weather conditions
• Must be at least 18 years of age

Perks

• Ballpark discounts
• Recognition program and incentives
• Inclusive training and development opportunities aligned with Club values

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.