Customer Services Executive

BACKGROUND

Established in 1859, The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

​Our strong market position is supported by a leadership team with a proven track record of success, a long- term strategy to drive growth and the financial strength to continue to capture market share. Our culture of continuous improvement is supported by a global team dedicated to providing exceptional customer support.

Responsibilities

• Oversee transportation operations for accounts, including inbound and reverse logistics across different countries

• Manage customer inquiries and service requests via phone calls and email conversations

• Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity

• Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan

• Prepare import and export documents and handling customs declarations

• Fulfill any additional tasks assigned by the team head or manager

Requirements

• Degree holder in Supply Chain Management or related fields is an advantage, Fresh graduates are welcome

• Working experience in freight forwarder/customer service experiences especially in Logistics would be an advantage but not a must

• Fluent in written and spoken English & Chinese (Cantonese & Mandarin)

• Proficient in using Microsoft Word, Excel and Outlook

What’s Next?

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.