IT Support Technician

We are seeking a dependable and technically proficient IT Support Technician to provide hands-on technical assistance and support to end users in a remote environment. This role focuses on troubleshooting, maintaining IT systems, and ensuring seamless operation of hardware, software, and network resources. The ideal candidate is detail-oriented, customer-focused, and capable of resolving technical issues efficiently.

Key Responsibilities

• Provide technical support via phone, email, chat, and remote access tools
• Diagnose and resolve hardware, software, and system-related issues
• Install, configure, and maintain computer systems and applications
• Assist with user account setup, password resets, and access management
• Support network connectivity, VPN access, and remote desktop environments
• Document technical issues, solutions, and procedures in ticketing systems
• Escalate complex technical problems to senior IT staff when necessary
• Perform routine system maintenance, updates, and security checks
• Ensure compliance with IT policies, procedures, and cybersecurity standards
• Assist with onboarding/offboarding of employees from an IT perspective

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 1–4+ years of experience in IT support or technical support roles
• Knowledge of Windows, macOS, and basic Linux environments
• Familiarity with networking concepts (TCP/IP, DNS, VPN)
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira)
• Strong troubleshooting and analytical skills
• Excellent communication and customer service abilities
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified are a plus

Core Competencies

• Technical Troubleshooting
• Customer Service Excellence
• Problem-Solving
• Attention to Detail
• Time Management
• Communication Skills

Benefits

• Fully remote work environment
• Competitive hourly compensation
• Opportunities for technical training and certifications
• Career growth within IT support and infrastructure teams
• Collaborative and supportive team culture