Claims Adjuster

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Claims Adjuster

PRIMARY PURPOSE: Reporting to the Team Leader, the Claims Adjuster, Auto is responsible for providing a consistently high level of service by investigating insurance claims for insurers or third parties and negotiating settlement of the claims to the satisfaction of all parties.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

• Manages comprehensive desktop investigation of assigned claims while meeting company standards and quality, including obtaining all required loss details and relevant information; determining coverage and validity of claims,  and communicating  with insured and claimants; preparing reports and negotiating settlements

• Maintains accurate records based on company standards and procedures, using company custom computer systems

• Reviews and interprets policy wording to confirm and apply coverage of losses

• Accurately and efficiently manages the billing for assigned files, within specified timelines

• Maintains an excellent working relationship with existing clients to further develop business

• Committed to continuous education to keep up-to-date with all industry and legislative issues and changes

ADDITIONAL FUNCTIONS and RESPONSIBILITIES:

• Performs other duties as assigned.

QUALIFICATIONS:

Education & Licensing

• Manages comprehensive desktop investigation of assigned claims while meeting company standards and quality, including obtaining all required loss details and relevant information; determining coverage and validity of claims,  and communicating  with insured and claimants; preparing reports and negotiating settlements

• Maintains accurate records based on company standards and procedures, using company custom computer systems

• Identifies the need and co-ordination of task assignments utilizing field adjusters

• Reviews and interprets policy wording to confirm and apply coverage of losses

• Accurately and efficiently manages the billing for assigned files, within specified timelines

• Maintains an excellent working relationship with existing clients to further develop business

• Committed to continuous education to keep up-to-date with all industry and legislative issues and changes

• Enrolled in CIP program

Experience

• 1 to 2 year experience

• Proven adjusting, negotiating skills and analytical skills

• Excellent interpersonal and communication skills

• Advanced computer skills including office, outlook and web based applications

Skills & Knowledge

• 1-2 years of auto experience

• Proven adjusting, negotiating skills and analytical skills

• Demonstrated passion for customer service

• Excellent interpersonal and communication skills

• Excellent oral and written communication skills

• Advanced computer skills including office, outlook and web based applications

Job type:

We are currently hiring for this position

Compensation Information:

Salary Range: $56,539.00 - $73,501.00 - $90,462.00 CAD Annual

This position is full-time ,and compensation is salaried.

Compensation is determined based on experience, qualifications, and internal equity. Sedgwick is committed to transparent and equitable pay practices.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Where applicable, Sedgwick uses artificial intelligence tools to assist in the screening, assessment, or selection of candidates. These tools are subject to periodic review.

We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.