Customer Engagement Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Customer Engagement Specialist manages regional account relationships for Motorola Solutions, providing dedicated support within assigned territories. By strategically partnering with Field Sellers, this role focuses on capturing and increasing sales through a mix of account management and run-rate opportunities.

Job Description

The Customer Engagement Specialist manages an assigned territory, partnering with Motorola Solutions field sellers to support daily activities for targeted regional accounts. This role focuses on cultivating strong relationships with new and existing customers while applying a deep understanding of territory-specific pricing strategies to drive results.

Key Responsibilities:

• Pipeline Development: Build and maintain a robust opportunity pipeline by executing follow-ups on data-driven marketing campaigns.

• CRM Management: Utilize Salesforce to track all support interactions with Account Executives and field team members, ensuring data integrity.

• Performance Metrics: Consistently achieve daily, weekly, and monthly activity targets and CRM performance KPIs.

• Customer Engagement: Participate in—and occasionally lead—customer meetings to advance the sales cycle.

• Strategic Alignment: Collaborate with the broader sales organization to contribute to overall company revenue goals.

• Travel: Travel as required to support territory needs (approximately 10%).

Qualifications & Skills:

• Sales Expertise: Proven track record of sales achievement, ideally in a high-energy, phone-based environment.

• Technical Proficiency: Skilled in Google-based applications; experience with Salesforce is preferred.

• Industry Knowledge: Prior experience in technology sales is a significant plus.

Target Base Salary Range: $50,000 - $52,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. 

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Basic Requirements

• Bachelors Degree
• OR 1+ years of sales experience or customer service experience

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.