Network Administrator

We offer thousands of free programs every day for people from all walks of life—immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of life’s greatest satisfactions: the discovery of a good book.

Now’s your chance to join the best team in Brooklyn!

The Network Administrator will assist with the daily administration and maintenance of the library’s network. Provide assistance in other areas of Library Technology, such as vendor coordination, branch field visits, and construction meetings. Help library customers and staff when they use services related to the data network infrastructure. This position requires 24/7 accessibility to assist on-site IT staff and external vendors with major network outages and to serve as a contact for Security in cases involving HVAC, BMS, cameras, power failures, or other major Data Center alarms. This position reports to the Manager of IT Network Operations.

This is a non-union, exempt position. The salary range for this position is $64,8000 - $97,200.

KEY RESPONSIBILITIES:

• Implement BPL’s IT network infrastructure.

• Configure, install, and maintain network equipment such as routers, firewalls, switches, wireless APs, and other internetworking devices.

• Provide level 3 support for troubleshooting network infrastructure issues.

• Assist in supporting the Library’s Windows desktop and server systems.

• Assist in supporting the Library’s Telecommunications systems.

• Monitor network infrastructure performance and create network usage reports.

• Coordinate arrangements for vendor support services.

• Recommends, maintains, and develops network security plans, analyzes network usage reports, and reviews log files.

• Troubleshoots network security problems.

• Research, revise, and suggest future network technology solutions.

• Will perform physical maintenance or repair on Library infrastructure devices.

• Organizes, completes, and maintains technology documentation, updating relevant records, files, lists, logs, forms, and other documentation as needed.

• Rack and mount branch and Central servers as well as network devices

• Member of the Information Technology R&D team.

• Offer training and assistance in using the implemented technology as necessary.

• Accepts additional responsibilities related to Infrastructure Administration as assigned by supervisors.

• This position requires 24/7 accessibility to troubleshoot and resolve major network failures affecting access, telecom, security alarms, cameras, HVAC, and related systems.

• While performing this job, the employee must occasionally lift and/or move up to 50 lbs.

QUALIFICATIONS:

• Bachelor’s degree in computer science or related field, or equivalent experience.

• Three years of experience configuring, maintaining, and supporting networks (desktops, servers, routers, switches, etc.).

• Technical support in a complex multi-domain enterprise environment.

• Successful completion of network certifications, or on-the-job training/experience-

• Valid (NY, CT. NJ, PA) driver’s license and good driving record.

Technical knowledge and skills in the following applications and environments:

• Experience in Networking architecture and design

• Internetworking devices such as routers, switches, access points, and firewalls.

• Microsoft Windows Server and desktop operating systems

• UPS (uninterruptible power supply) systems

• Troubleshooting & resolving infrastructure-related issues

• LAN/WAN environments, & related network protocols.

• Security practices & Technologies

• Familiarity with SAN, VMware, Azure, AWS, Active Directory, etc.

• Experience with network monitoring, diagnostics, and analysis tools such as SolarWinds and Plixer

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Strong interpersonal skills

• Ability to work with a diverse range of customers and organizations, including team members, management, and integrators.

• Excellent organizational skills; ability to manage multiple tasks and priorities.

• Ability to work independently with minimal supervision

• Ability to read and comprehend in-depth technical documentation, instructions, & configurations.

• Ability to create technical instructional documentation that can be provided to staff of varying technical levels.

• Ability to effectively present information in one-on-one and small group situations to customers and other staff.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to communicate effectively with individuals of varying technical expertise.

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information effectively.

• Technical Skills - Continually develops knowledge and skills; Shares expertise with others

• Customer Service – Handles difficult or emotional customer situations; Responds quickly to customer needs; Seeks customer feedback to enhance service; Addresses requests for service and assistance; Delivers on commitments.

• Oral Communication – Listens and seeks clarification; Responds effectively to questions; Participates actively in meetings.

• Written Communication – Writes clearly and informatively; capable of reading and interpreting written information.

• Teamwork – Gives and receives feedback

• Judgment – Shows willingness to make decisions; demonstrates sound and accurate judgment; supports and explains reasoning behind decisions; involves appropriate people in the decision-making process; makes timely decisions.

• Professionalism – Approaches others tactfully; Reacts well under pressure; treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality – Demonstrates accuracy and thoroughness; seeks ways to enhance and promote quality; applies feedback to improve performance; monitors own work to ensure quality

We seek professionals dedicated to providing excellent customer service, developing fruitful partnerships in the community, and implementing programs aligned with our mission and vision. You will be immersed in a motivating and challenging environment where innovation is key to the organization. If you are looking to be a part of a stimulating workplace that is highly regarded by its culturally diverse community, BPL is the place to be.

Brooklyn Public Library is an equal opportunity employer.