People Operations & Partnering Lead

Ready for a challenge? Then Just Eat Takeaway.com (JET) might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As a key member of the HR team in Sofia, you will navigate between both the strategic partnering and the operational excellence of our workforce. Reporting to the HROps Regional Lead, you will collaborate with international stakeholders to deliver a seamless employee experience (couriers and staff).

In this role, you’ll balance high-level functional strategy with the hands-on management of the HR team. We are looking for someone who embodies our value to care, ensuring our teams are supported through robust policies and efficient administration. Your focus on teamwork to deliver will be essential as we scale our local operations.

These are some of the key components to the position:

• Lead and coordinate the HR team, helping one another to succeed.
• Coach local managers on HR topics like performance management and engagement.
• Aim high by analyzing operational data to identify and eliminate bottlenecks in HR procedures.
• Drive excellence by ensuring all administrative processes meet strict service level agreements (SLAs).
• Support and lead courier case investigations, acting as a responsible employer.
• Collaborate with Payroll, Recruitment, and Local Operations (among others) to align processes with business needs.
• Proactively work to minimize people's risk and ensure duty of care across all policies.
• Leverage people's data to influence decision-making and improve service delivery.
• Manage and develop team members to reach their full potential and hit key KPIs.
   

What will you bring to the team?

• Strong experience in HR partnering and operations within a fast-paced, international environment.
• Proven ability to lead and manage people while staying committed to achieving goals.
• A data-driven mindset with the ability to use analytics to aim higher and drive people outcomes.
• A problem-solving approach that simplifies complex issues into effective solutions.
• Good stakeholder management skills to navigate a matrix organization, and various departments.
• Care for the employee experience by understanding the needs of our couriers and partners.
• Strong understanding of local Bulgarian labor legislation and legal frameworks.
• Ability to act responsibly while managing multiple tasks in an ever-changing environment.
• Excellent communication and listening skills in English.
• Affinity for working with HR systems and tools such as Google Suite, Salesforce or Workday.
   

We don't expect you to know our whole stack from the beginning, we are looking for curious and passionate individuals who like to learn new things while having a positive impact on their collaborators.

👀 You are interested in this job but feel you haven’t ticked all the boxes? Don’t hesitate to apply, and tell us in the cover letter section why we absolutely must meet!

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belongings

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys. 

Are you ready to join the team? Apply now!