Customer Insights Analyst

LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide.

LuxExperience operates a portfolio of some of the most distinguished store brands in digital luxury and creates communities for luxury enthusiasts with unique digital and physical experiences.

Mytheresa, NET-A-PORTER and MR PORTER offer highly curated edits of the most prestigious luxury brands across the world, featuring womenswear, menswear, kidswear, fine jewelry & watches, and lifestyle products.

YOOX and THE OUTNET are the leading destinations for multi-brand off-season online luxury shopping.The NYSE listed group operates in key markets worldwide. For more information, please visit https://investors.luxexperience.com.

LuxExperience is now seeking a talented Customer Insights Analyst to join the Team. 

WHAT YOU WILL DO

• Be go-to expert for customer analytics and customer behavior models
• Create accessible, relevant, and actionable reports and dashboards, using multiple sources of data.
• Guide decision-making by providing strategic, action-oriented customer insights, highlighting potential business opportunities and risks.
• Take a leading role in the analytics team, championing best practices in advanced analytics, challenging the status quo, and advocating the use of data in decision-making across business stakeholders.
• Develop collaborative relationships with your business stakeholders and a deep understanding of their business areas, enabling you to develop hypotheses and make relevant, credible recommendations based on data-driven customer insights.
• Be a stakeholder in the data platform team, working collaboratively to develop a platform suitable for your analytical needs.

 
WHO YOU ARE

• At least three years of experience in a (customer) analytics or data science role in a digital environment, ideally in e-commerce or fashion, with a demonstrable track record in influencing and delivering business impact using data analyses and behavioral modellings
• Must have an advanced working knowledge of SQL, including data blending and manipulation, query optimization, stored procedures, execution plans, and ETL integration
• Must have experience in customer behavioral predictive modelling (Python, R).
• Experience using Tableau and Power BI is a plus
• Experience working in a big-data environment with large, complex, and variously sourced data sets.

YOUR BENEFITS

• Up to 32 days of holiday, depending on the length of service, starting with 28 days

• Mobile office with up to 20% of your total contracted hours (job and position permitting)

• 10 days/year of mobile office abroad in EU countries (job and position permitting)

• Language & e-learning courses

• Staff discount of up to 30%

• Company pension scheme

• Discounted membership for selected sports platforms & gyms

• Access to LinkedIn Learning

• Individual support on mental health & well-being (e.g., compatibility work and family life)

• Social Day

• Employee Share Purchase Plan

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.