- Location
- Home Office Madrid, Spain
- Type
- Full-time
- Department
- IT
- Source
- Workday
Description
The Services Technician, either Inhouse or Field, will be responsible for carrying out maintenance, checks and repairs operations of Ambr systems'for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
The Services Technician should preferably live in the north-east of Spain (Bilbao/San Sebastian/Burgos/etc...) while the working area will be extended to all Spain and Portugal.
Main Responsibilities & Tasks:
Provide service and customer support during field visits or dispatches or ensure the preventive maintenance, installation and repair of Ambr systems'.
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safely manner and use field automation systems
Follow all company's filed procedures and protocols
Cooperate with technical team and share information across the organisation
Comprehend customer requirements and make appropriate recommendations/briefings
Qualifications & Skills:
Technical degree or certification
2+ years proven field service experience
Ability to troubleshoot, test, repair and service technical equipment
English literacy
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
