Solution Specialist

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payment ecosystems around the world. Powering billions of
transactions annually for hundreds of thousands of businesses, Shift4 recently expanded its geographic reach and capabilities with the
acquisition of Global Blue, the leader in tax-free shopping solutions.
By integrating Global Blue’s tax refund and currency conversion capabilities into its global payments platform, Shift4 offers an enhanced, end to-
end unified commerce solution for a wide range of industries – from restaurants, hotels, and stadiums to retail, ecommerce and nonprofits.
For more information, visit www.shift4.com.

Purpose of the role
The Solution Specialist is responsible for generating new business and supporting existing clients by promoting Shift4’s merchant servicing
products, hardware, software, and professional services. Acting as the frontline sales representative in the assigned territory, the role drives
revenue growth by prospecting, setting appointments, closing deals, and building strong client relationships.

Responsibilities
• Prospect and generate new business opportunities through phone outreach, networking, and referrals.
• Set appointments with merchants to present Shift4’s Payment Terminal and services.
• Close deals in a fast-paced sales cycle and sign new logos in the assigned territory.
• Assist existing clients with add-on services, including hardware, software, and professional solutions.
• Build strong relationships with merchants by actively listening to their needs and resolving outstanding issues.
• Clearly explain the value of Shift4’s solutions to clients (via laptop demonstrations or Payment Terminal).
• Qualify sales opportunities and identify cross-sell and up-sell opportunities.
• Understand merchant acquiring statements and position Shift4’s end-to-end service offering accordingly.
• Maintain accurate CRM records and pipeline management.
• Maintain regular communication with direct manager and adhere to company policies and procedures.
• Continuously develop knowledge of products, services, and industry trends.

Additional: Division of work in percentage (please note that this is subject to change depending on business):
• Lead generation & prospecting – 35%
• Sales conversion & client onboarding – 30%
• Account management & client support – 20%
• Administration & CRM reporting – 10%
• Training & industry knowledge development – 5%

Main KPI’s
• Lead generation and number of outreach activities.
• New logos signed and deals closed in assigned territory.
• Achievement of monthly/quarterly sales quotas.
• Client retention and satisfaction levels.
• Pipeline accuracy and CRM compliance.
• Professionalism and alignment with company standards.

Competencies
• Entrepreneurial and “hunter” mindset with strong drive for sales success.
• Ability to build trust and long-lasting client relationships.
• Resilient, proactive, and results-oriented approach.
• Strong organizational skills and ability to manage territory effectively.
• Professional demeanor and adherence to company values.

Skills
• Proven door-to-door or outside sales experience.
• Strong presentation, negotiation, and communication skills.
• CRM proficiency and ability to manage sales pipeline.
• Computer and smartphone literacy.