Director, Business Operations

Your Mission

As Director, Business Operations (Supply), you will own the strategy and execution behind Engine’s supply-side connectivity. Reporting to the VP of Customer Experience and Operations, you will lead across ARI (Availability, Rates & Inventory), connectivity strategy, Supply API integrations, and the technical enablement that supports our Relationship Managers as they bring chains and suppliers onto the platform.

This role demands someone who can command a room of senior leaders, drive alignment across complex cross-functional programs, and hold internal and external stakeholders accountable to outcomes. You bring structure to ambiguity, clarity to technical complexity, and rigor to every program you touch. The domain can be learned—what can’t be taught is the discipline, the operating instinct, and the ability to move an organization.

What You’ll Do

• Own ARI operations end-to-end—rate validation, parity defense, gap closure, and at-risk inventory—building the reporting frameworks and team rhythms that keep Engine’s supply healthy and measurable.
• Define and execute connectivity strategy across PMS, CRS, GDS, channel managers, and 3rd-party routing systems—identifying what integrations are buildable and surfacing prioritized options to Product and Engineering.
• Lead Supply API integration programs from scoping through production, coordinating across Engineering, Product, and Supply to drive reliability, reduce booking failures, and scale the supplier network.
• Serve as the operational backbone for Relationship Managers supporting Chain and Supplier connectivity—translating commercial needs into integration requirements and ensuring new connectivity lands with full operational readiness.
• Run complex, cross-functional programs with rigor—clear ownership, structured escalation paths, executive visibility, and a relentless focus on delivery. Keep the team on track internally and keep partners aligned externally.

What You’ll Bring

• 10+ years driving complex technical programs across Engineering, Product, and Operations with the structure and accountability that moves organizations forward.
• Proven Leadership at Senior Levels. You’ve managed across senior leaders and cross-functional teams. You run the room, earn trust quickly, and drive alignment without relying on authority.
• Program Rigor at Scale. You have a track record of running complex, multi-workstream programs that cut across the business—on time, with clear accountability, and measurable outcomes. You don’t just track status; you move work forward.
• Technical Fluency. You understand systems, APIs, data flows, and integration architecture well enough to engage credibly with Engineering and Product—ask the right questions, identify risk, and hold technical teams accountable.
• Structured Problem Solver. You break ambiguous challenges into clear frameworks. You build the operating model others work inside of.
• Data-Driven Operator. You build KPI frameworks that drive decisions, not just describe what happened. Comfortable working across Snowflake or similar data environments to surface actionable signals.
• Domain Agnostic, Fast Learner. Industry experience in travel, hospitality, or supply systems is a plus—not a requirement. What matters is the discipline, the rigor, and the instinct to go deep fast.

Nice to Have: Background in marketplace, SaaS, or connectivity-heavy environments. Familiarity with PMS/CRS systems, GDS, VCC or payment integrations, or travel supply technology.

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Applications for this role will be accepted through October 16th, 2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.