Director, Business Operations

As a trusted advisor, the Director will provide timely and accurate support across software, systems, and maintenance operations, ensuring franchisees are empowered to grow and thrive. Through active engagement and collaboration, this leader will enhance the franchisee experience, leveraging internal tools, programs, and networks to reinforce brand standards and operational excellence. 

Primary Responsibilities: 

• Trusted Advisor – Act as the primary contact for Franchise Business Owners at Real Property Management providing timely and accurate software and maintenance support. Champion Real Property Management’s systems and processes to support Franchise Business Owners’ growth. Develop Key Performance Indicators to measure performance both as an entire organization and the individual franchise location. 

• Active Engagement – Develop strong internal and external relationships to expertly and efficiently enhance the experience of our Franchise Business Owners’ as the maintain and preserve the properties they manage. You will utilize the tools, programs, systems and network to strengthen and reinforce programs and policies. 

• Brand Ambassador – Help plan, coordinate and manage programs and initiatives to further establishing Real Property Management’s priorities to be the premier 3rd party full-service real estate management organization in North America as we deliver on our brand vision and purpose; To be so remarkable that we become a beloved household name.  

• Enable Others to Achieve Their Dreams – Because you’ve built trust with our parent company and franchisees as you work to greater success together, you’ll help them achieve their dreams through business ownership within the Real Property Management system. 

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Collaborative – Work closely with internal Real Property Management teams to execute Franchise Business Owner strategic plans. 

• Empathetic – View every interaction as an opportunity to grow relationships and areas of improvement. 

• Adaptable - Flexible and willing to meet with internal and external customers when they are available.  Encourage collaboration, open communication, and mutual respect among team members. 

• Clear & Concise –Clearly communicate team goals, project objectives and individual responsibilities. Willing to listen and learn.  

• Results-Oriented - Understand the connection between the Franchisor and Franchisee and work diligently to strengthen relationships and influence to brand standards. 

• Data and Impact Driven - Stay focused on the right activities to achieve Franchise Owner and organizational goals. 

Education & Experience: 

• Education: Bachelor’s degree; business, finance, property management preferred. Certification in the Entrepreneur Operating System (EOS) preferred. 

• Experience: Five (5) or more years related experience as a business coach, small business owner, property management, or equivalent combination of experience. 

• 10-25% travel. 

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience

• Schedule: Full-time, Monday – Friday, 8 AM to 5 PM (local time)

• Benefits: Check out our benefits offerings https://myneighborlybenefits.com/

• Financial Benefits: Equity and annual bonus opportunities

• Perks: Paid time off, Paid holidays, Recess breaks, wellness programs

Physical Requirements: 

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  The Associate should be able to sit or stand, sit at an office space, see, hear and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers.  The Associate is exposed to typical office working conditions.  If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions.  The above statements are intended to describe the general nature and level of work performed.  They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.  

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.