- Location
- Gulfport, MS
- Workplace
- Onsite
- Type
- Full-time
- Department
- Member Contact Center
- Seniority
- Senior
- Education
- Bachelor
- Industry
- Financial Services
- Category
- Customer Service
- Role type
- People Manager
- Environment
- Office
- Visa
- Not sponsored
- Source
- UKG
Overview
As a Member Contact Center Manager, you will oversee the daily operations of the Member Services team, focusing on delivering excellent member experiences while meeting service, quality, and productivity goals. You will supervise staff, collaborate with other departments, and ensure compliance with regulatory requirements. Responsibilities include workforce management, performance monitoring, training, and coaching. This role reports to the VP of Member Contact Center and requires strong leadership and communication skills.
Skills
Call center platform
Benefits
Medical insuranceDental insuranceVision insuranceFlexible Spending AccountsLife insurance401(k) matchingPaid leaveTuition reimbursementShort-Term Disability BenefitsLong-Term Disability BenefitsEmployee Assistance Program
Languages
English
About Keesler Federal Credit Union
Keesler Federal Credit Union offers a wide range of financial services and emphasizes competitive compensation and benefits for its team members.
