Senior Associate Change Management Partner

Job Overview

GENERAL SUMMARY

Under the direction of the AVP of Talent Acquisition and Development, this position supports enterprise change initiatives by independently leading assigned change management workstreams while partnering with other Change Management team members as well as other department within the organization such as Learning & Development, and Communications and Marketing to drive stakeholder engagement, organizational readiness, communications, learning, and adoption. Develops key change management deliverables while applying established Change Management methodologies, standards, templates, and tools to support successful organizational change.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Independently leads assigned change management workstreams supporting enterprise initiatives.

• Develops communication, stakeholder engagement, learning, and organizational readiness plans for assigned workstreams.

• Conducts stakeholder identification, stakeholder assessments, and change impact assessments.

• Develops manager toolkits, job aids, FAQs, communications, presentations, and performance support materials.

• Coordinates learning, communications, and organizational readiness activities across assigned initiatives.

• Supports the facilitation of stakeholder meetings, workshops, and working sessions; may lead small group sessions as assigned.
  Conducts organizational readiness assessments and recommends actions to improve adoption.

• Supports adoption measurement by collecting, analyzing, and reporting organizational readiness and adoption metrics.

• Advises project teams on assigned change management workstreams while collaborating with Communications, Learning & Development, People Experience and Culture, and business stakeholders.

• Applies established Change Management methodologies, standards, templates, and tools established by the Change Management Center of Excellence.

• Supports Change Management Partners by coordinating activities and integrating assigned deliverables into the overall change strategy.

• Performs other related duties as assigned.

 
MINIMUM REQUIREMENTS

• Bachelor's degree in Business, Human Resources, Organizational Development, Communications, Psychology, Education, or a related field.

• One (1) or more years of progressively responsible experience supporting or leading organizational change, communications, learning and development, organizational development, project management, human resources, or related business initiatives, including experience independently leading assigned change management workstreams.

• Any equivalent combination of education and/or experience may be substituted for the above.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

• Organizational Change Management principles, methodologies, and standard practices.

• Stakeholder engagement and organizational readiness practices. 

• Communications, learning, and performance support principles. 

• Organizational change impacts and adoption concepts. 

• Project management methodologies. 

Ability to:

• Lead assigned change management workstreams independently. 

• Build collaborative relationships across functional teams. 

• Facilitate meetings, workshops, and stakeholder discussions. 

• Analyze organizational impacts and recommend practical solutions. 

• Manage multiple priorities while supporting enterprise initiatives. 

• Communicate effectively with leaders, project teams, and stakeholders. 

Skill in:

• Business communication. 

• Facilitation. 

• Presentation development. 

• Problem solving. 

• Organization and planning.

SPECIAL REQUIREMENTS (If needed)

• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.

DESIRABLE

• Prosci Change Management Certification or the ability to obtain certification.

• Experience supporting enterprise technology, digital, or business transformation initiatives. 

• Experience developing communications, learning materials, manager toolkits, and performance support resources. 

• Experience facilitating meetings, workshops, or supporting organizational readiness activities.

EFFORTS

• Works in an office environment.

• Sits for extended periods of time.

• Uses near-visual acuity in reading written documents and statistical data.

• Uses keyboard devices and a computer monitor.

• Performs moderately complex mathematical computations.

• Drives to locations on and off Airport property.

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.