Revenue Operations Manager

Infopro Digital Group is recruiting for a Revenue Operations Manager on a permanent basis to join our Red-on-line business unit.

The Revenue Operations Manager plays a critical role in driving scalable revenue growth by aligning people, processes, systems and data across the commercial organisation.

Reporting directly to the General Manager, this role serves as the operational and analytical backbone of the Go-to-Market function, partnering closely with Sales, Marketing, Customer Success and Finance teams to improve forecasting accuracy, pipeline visibility, productivity and overall commercial performance.

This is a highly strategic and commercially focused role suited to an experienced Revenue Operations professional who thrives on delivering insights, improving processes and enabling sustainable business growth.

About Infopro Digital

The best of both worlds. That is what a position with Infopro Digital offers you.

Infopro Digital is a global B2B company with 4,000 employees and annual revenues of over half a billion dollars, with a presence in 26 countries. Through our market-leading brands, we serve five professional communities – insurance and finance, automotive aftermarket, construction, retail, and industrials – enabling our clients to make informed business decisions and create new opportunities.

About Red-on-line

Red-on-line offers a complete all-in-one solution – software, expertise, and content – supporting management systems in EHS across more than 85 countries. Used by over 2,000 leading organisations, our services empower EHS professionals and certified companies (ISO 9001, ISO 14001, ISO 45001) to manage all their compliance and risk challenges through a comprehensive multilingual online platform.

From regulatory monitoring, risk analysis, audits, and incident tracking, through to action plans, Red-on-line delivers tailored solutions backed by our multidisciplinary international team of legal experts, marketers, product managers, sales professionals, and engineers.

As part of Infopro Digital's global group, Red-on-line combines the stability of a well-funded international leader with the agility of a specialist team making an impact in the EHS technology space.

About the Role

Reporting directly to the General Manager, the Revenue Operations Manager is responsible for driving operational excellence across the entire commercial organisation.

This role brings together revenue forecasting, commercial planning, CRM optimisation and business intelligence to support data-driven decision-making and sustainable growth. The successful candidate will work closely with Sales, Marketing, Customer Success and Finance teams to align processes, improve commercial performance and provide the visibility required to achieve business objectives.

You will act as a key business partner to commercial leadership, ensuring revenue operations are scalable, efficient and focused on delivering measurable results.

Key Tasks and Responsibilities

Revenue Planning & Forecasting

• Partner with Sales leadership on quota setting, territory planning, capacity modelling and incentive compensation design.
• Lead quarterly and annual forecasting processes, ensuring accuracy, consistency and transparency across the business.
• Identify risks, gaps and opportunities within pipeline performance and revenue forecasts.
• Support executive decision-making through pricing, churn and scenario analysis.
• Deliver insights that drive improved forecasting accuracy and commercial outcomes.

Sales & Commercial Operations

• Design, standardise and continuously improve sales processes and operating models.
• Define and maintain opportunity stages, qualification methodologies, approval workflows and Deal Desk governance.
• Manage lead routing, territory assignments, account segmentation and account scoring models.
• Partner with sales leaders to improve pipeline management and opportunity execution.
• Establish scalable commercial processes that support growth and efficiency.

Business Intelligence & Performance Management

• Build and maintain reporting frameworks and executive dashboards covering pipeline health, forecast accuracy, conversion rates, sales productivity and customer lifecycle metrics.
• Deliver actionable insights to Sales, Marketing and Customer Success leaders.
• Lead performance analysis for Quarterly Business Reviews (QBRs), executive reviews and Board reporting.
• Develop KPI frameworks that measure commercial performance and identify growth opportunities.

CRM & Revenue Technology

• Own the administration and optimisation of CRM platforms including Salesforce, HubSpot or equivalent systems.
• Ensure CRM data integrity through governance, process controls and data quality standards.
• Design and maintain workflow automations, integrations and reporting capabilities.
• Drive user adoption and continuous process improvement across commercial teams.

Cross-Functional Collaboration

• Act as a strategic business partner across Sales, Marketing, Customer Success, Finance and HR.
• Identify operational bottlenecks across the customer acquisition and retention lifecycle.
• Lead initiatives that improve productivity, visibility and commercial effectiveness.
• Establish scalable processes that support organisational growth and operational excellence.