Clinical Trainer & Education Coordinator

Description

Position Overview:

The Clinical Trainer & Education Coordinator plays a key role in supporting clinical excellence, staff

development, and operational consistency across all dermatology practice locations. This individual will

be responsible for onboarding and training new clinical team members, providing ongoing education to

existing staff, and ensuring consistent adherence to clinical workflows, documentation standards, and

compliance requirements.

Working as part of the Clinical Services team, this role will collaborate with clinical leadership and

practice teams to identify training opportunities, refine existing processes, and improve the overall quality

and efficiency of clinical operations.

The ideal candidate is an experienced, detail-oriented clinical professional with strong communication,

organizational, and leadership skills who enjoys educating others, developing team members, and

promoting consistency across multiple locations.

Key Responsibilities:

1. New Employee Onboarding & Training

• Lead clinical onboarding and training for new hires across all practice locations.
• Provide structured training on clinical workflows, scribing expectations, documentation standards, and daily responsibilities.
• Ensure new team members understand practice protocols, compliance requirements, and operational expectations.
• Assess training progress and provide additional education or support when needed.
• Collaborate with clinical leadership to ensure new employees are appropriately prepared for their roles.

2. Ongoing Staff Education & Development

• Provide continued training, coaching, and support to existing clinical teams.
• Host educational sessions and group trainings for medical assistants across all locations.
• Identify knowledge gaps and develop targeted training to address recurring errors, workflow
• inefficiencies, and performance concerns.
• Refine and update training materials, standard operating procedures, and educational resources
• as practice needs evolve.
• Reinforce consistent clinical practices and promote accountability across teams.

3. Scribing & Documentation Quality Assurance

• Train and coach clinical staff on accurate and efficient scribing practices.
• Review documentation for accuracy, completeness, consistency, and adherence to established standards.
• Identify documentation errors, missed tasks, and opportunities for improvement.
• Provide constructive feedback and follow-up education to address identified deficiencies.
• Monitor adherence to documentation workflows and escalate recurring concerns to the appropriate leadership team.

4. Compliance & Clinical Workflow Oversight

• Monitor compliance with established clinical protocols, practice policies, and documentation requirements.
• Evaluate staff adherence to expected workflows, assigned tasks, and clinical responsibilities.
• Identify inconsistencies or areas of risk and coordinate corrective education as appropriate.
• Support the implementation of updated policies, procedures, and training initiatives.
• Maintain appropriate confidentiality and ensure all training and quality assurance activities follow applicable privacy and regulatory requirements.

5. Multi-Location Clinical Support

• Travel between all practice locations to provide hands-on training, education, and operational support.
• Assess the training needs of individual locations and develop action plans to address identified opportunities.
• Partner with clinic managers, medical assistants, providers, and clinical leadership to promote consistent standards of care and workflow execution.
• Support the standardization of training and clinical processes across the organization.
• Communicate recurring challenges, progress, and recommendations to the Clinical Services team.

6. Administrative Responsibilities & Communication

• Dedicate one remote workday per week to completing training documentation, administrative follow-up, and performance tracking.
• Prepare training notes, recap emails, action items, and follow-up communications after site visits and team meetings.
• Participate in virtual meetings and Microsoft Teams calls with clinic teams and leadership.
• Maintain organized records of onboarding progress, training completion, identified deficiencies, and follow-up plans.
• Assist with developing and maintaining training resources, educational materials, and clinical reference guides.
• Provide regular updates to Carly Rand regarding training progress, compliance trends, staff development, and areas requiring additional support.

Schedule & Travel Expectations:

This is a full-time position requiring five working days per week.

• Four on-site days: Travel between practice locations to conduct training, support clinical teams, observe workflows, and evaluate staff performance.
• One remote day: Focus on administrative responsibilities, documentation, training recaps, follow-up emails, virtual meetings, and educational planning.
• Flexibility is required to accommodate onboarding schedules, clinic needs, staff training sessions, and organizational priorities.
• Travel to all practice locations is an essential function of this position. Travel reimbursement mileage will be paid.

Key Performance Indicators (KPIs) & Quarterly Bonus Structure:

• This position will be eligible for quarterly performance-based bonuses tied to established Key Performance Indicators (KPIs).
• Quarterly bonuses will be earned upon achievement of performance goals, as defined by the organization.
• KPI expectations, measurement criteria, and bonus eligibility requirements will be communicated to the employee for each performance period.

Core Competencies:

• Clinical education and staff development
• Accountability and follow-through
• Attention to detail and documentation accuracy
• Compliance and quality assurance
• Communication and relationship building
• Organization and time management
• Problem-solving and process improvement
• Leadership, coaching, and collaboration

Position Summary:

The Clinical Trainer & Education Coordinator will serve as a key resource for clinical education, quality

assurance, and staff development across the dermatology practice. Through structured onboarding,

ongoing education, documentation oversight, and consistent communication, this individual will help

strengthen clinical workflows, support staff competency, and maintain high standards across all

locations. Success in this role will be demonstrated through measurable improvements in staff training,

documentation accuracy, compliance, and consistency of clinical operations.