Clinical Trainer

Rural Health Group, Inc. (RHG) is a well-established 501(c)3 non-profit Federally Qualified Health Center with roots going back 40+ years, now with locations in 6 counties across northeastern North Carolina. Led by a patient-majority Board of Directors, our 350+ employees are dedicated to caring for our region's underserved with a range of services, including: medical (family practice, internal medicine, infectious disease, pediatrics, OB/GYN), dental, pharmacy, behavioral health, case management, and community outreach. 

Position Summary
**Location to be determined.  MUST BE WILLING TO TRAVEL TO ANY RHG LOCATION.**
RHG is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Clinical Trainer.
We are looking for someone who has a strong desire to teach, can think and react quickly to class responses and questions, has a good sense of humor, and relentlessly maintains a positive attitude. If you possess these qualities and enjoy inspiring others in their growth and development, this is the job for you! 

• As a Clinical Trainer you will teach professional development and train clinical staff in medical offices.
• The successful Clinical Trainer has strong presentation and people skills, can work independently, and is a model of professionalism.
• Formulate teaching outline and determine instructional methods such as instructor led group trainings, computer based training,videos, webinars, over the phone training, self-paced, conferences, meetings, workshops, and more.
• Actively update training content following state compliance/rules/regulations.
• Conduct training sessions covering specific areas such as on-the-job training, refresher training, ongoing training, and specialized training.
• Report on progress and effectiveness of training sessions and seek constructive feedback to continue to elevate the level of training within the organization.
• Collaborate closely with organization to understand how training/education efforts can help positively impact efficiency, customer satisfaction, and overall care quality.
• Other duties as assigned.

The successful candidate will demonstrate the Rural Health Group Core Competencies, which include:

• Good Judgment
• Communication/Customer Service/Teamwork
• Passion
• Honesty
• Responsibility
• Job-Specific Skill Set

 

Qualifications

• 2+ years teaching, training, development experience preferred; strong public speaking skills required
• Clinical experience required - (Active LPN, RN license and/or certified MA required)
• Strong background in training and developing others
• Knowledge of medical operations and general nursing skills required; healthcare profession experience is a plus
• Experience managing cross functional teams required
• Excellent communication and listening skills
• Professional, reliable, and must have proven leadership experience and skills Confidence and creative problem-solving skills working in a fast-paced environment is a must
• Ability to organize, prioritize and complete projects independently in a goal-oriented manner a must
• Excellent communication, telephone, and organizational skills
• Must have basic understanding of medical terms and abbreviations
• Ability to multi-task and work efficiently in a potentially stressful environment
• Ability to read, analyze, and interpret complex documents.
• Ability to apply common sense understanding when carrying out detailed written or oral instructions
• Ability to use good judgment when carrying out responsibilities
• Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors
• Ability to respond effectively to the most sensitive inquiries or complaints
• Able to work independently; excellent teamwork skills.
• Reliable attendance.
• Possess knowledge of modern office equipment and Microsoft Office software programs (Word, Excel, Outlook), computer skills (including the ability to type)
• Experience with electronic health record system(s); must be able to quickly learn to use eClinicalWorks EHR
• Bilingual (English/Spanish) is a plus, but not required - applicants who may serve in a translating capacity will be required to take a language assessment
• Ability to maintain confidentiality at all times.
• The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.  Physical demands: Ability to stoop, kneel, bend, use computer keyboard and perform light lifting. Ability to sit for long periods of time. Moderate physical activity such as walking and traveling. While performing the duties of this job, the employee is regularly required to talk and hear, stand, walk, balance on two feet, stoop, reach with arms and hands, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to climb, kneel and crouch. The employee may occasionally lift and/or move 25+ pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Mental demands include: concentration and attention to detail, self-direction, the ability to learn and adapt to changes, exercise discretion and good judgment, exhibit courteous and professional behavior, deal with stressful situations, and to adhere to company policies and procedures.

Competitive salary based on experience; benefit package for full-time employees includes available Medical, Dental, Life, Disability, and 403(b) retirement plan. Position open until filled.

EOE. Federal and State Criminal Background Checks and Drug Screen required for all positions. Influenza vaccine is a condition of employment.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.