Service Greeter

Description

Edmonds, WA | Toyota | Service greeter | Drive greeter | Guest services | Entry level | Customer service | Hospitality experience welcome | Pacific Northwest | Snohomish County | Veterans encouraged to apply | $18 - $20/hr

IS THIS YOU?

• You're a warm, attentive person who makes guests feel genuinely welcomed the moment they pull into the service drive -- you're calm under pressure, quick to read the room, and you understand that a great first impression sets the entire service visit

• You come from hospitality, retail, or another guest-facing background and you're ready to bring that standard to an automotive environment where the first 30 seconds of every guest interaction matters

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Swickard Toyota in Edmonds runs a high-volume service drive serving a loyal Snohomish County community. The Service Greeter is the first face every guest sees when they arrive -- the person who sets the tone for the entire visit. This is a guest-experience role, not a traffic-management role. The greeter who genuinely welcomes guests, communicates clearly, and transitions them to the right advisor smoothly is performing one of the highest-impact functions on the drive.

WHAT YOU'LL DO

• Welcome service guests as they arrive -- greeting them by name when possible, acknowledging their vehicle, and making them feel expected and valued from the first moment

• Gather initial vehicle information and reason for visit, and smoothly transition guests to the appropriate service advisor

• Manage drive traffic flow during peak hours -- keeping arrivals organized, wait times communicated, and guests informed

• Communicate wait times, advisor availability, and any delays clearly and proactively -- guests should never wonder what's happening with their vehicle

• Assist guests with any questions about the service process, loaner availability, or shuttle coordination

• Maintain a guest-ready reception area and drive entrance throughout the shift

WHAT WE'RE LOOKING FOR

• Guest-facing experience in hospitality, retail, front desk, or a comparable environment strongly preferred

• Naturally warm and composed -- you stay calm and welcoming when the drive is busy and guests are waiting

• Clear, professional communicator -- guests need accurate information quickly and confidently

• Reliable and punctual -- the service drive depends on consistent greeter coverage from open to close

• Valid driver's license with a clean driving record

WHAT WE OFFER

• $18 - $20/hr

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• A genuine entry point into the automotive industry -- service greeters who perform at Swickard grow into service advisor, coordinator, and support roles

• Employee vehicle purchase and service discounts

WHY SWICKARD TOYOTA

• A high-volume service drive where your impact on the guest experience is immediate, visible, and felt by every guest who pulls in -- the greeter who does this role well is recognized for it

• Toyota's loyal Snohomish County community returns on schedule and refers the stores that make them feel welcome -- your role directly shapes that reputation

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Service Greeter does in every interaction

If you're a warm, professional communicator ready to set the tone for every service guest's visit at a well-run Snohomish County Toyota store -- apply.