Senior / Team Manager, Property Management

Who are we

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

As a Strata Management Senior / Team Manager, Property Management, you’ll oversee a portfolio of properties, working closely with a team of on-site managers to ensure everything runs smoothly. Report to the Head of Business Unit, you’ll be responsible for guiding your team, maintaining strong client relationships, and driving operational excellence.

What You Will Be Doing

• Manage a portfolio of properties, including but not limited to residential and mixed-development properties, ensuring optimal performance and smooth day-to-day operations.

• Lead and mentor your on-site management team, helping them deliver top-notch service and meet our company’s standards.

• Build strong client relationships, stay attuned to their evolving needs, and deliver exceptional service to ensure satisfaction and retention.

• Chair regular council meetings and support Annual General Meetings (AGMs) by coordinating preparations with the operations team for seamless execution.

• Oversee estate upgrades, such as A&A works, ensuring compliance with statutory regulations by coordinating with government agencies.

We’re Looking For Someone Who’s

• Qualified with Diploma or higher in Facility Management or a related field, with at least 5 years of experience in property management.

• Knowledgeable about local codes of practice, regulations, and Building Maintenance and Strata Management Act (BMSMA), and able to navigate these confidently.

• A natural leader, experienced in managing teams and driving operational excellence.

• A great communicator, with strong interpersonal and presentation skills to engage effectively with clients and colleagues.

• Resilient and adaptable, with a high level of emotional intelligence (EQ), ready to handle challenges and work under pressure.

• Detail-oriented and proactive, ensuring compliance and striving for excellence in every aspect of the role.

Why Knight Frank?

• Lots of opportunities for growth and career development.

• A supportive, collaborative team that values what you bring to the table.

• Continuous learning and development to help you advance.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.