Senior Client Service Representative_Custody Service Team

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

About the Role

We are seeking a highly skilled Senior Client Service Representative to join our Client Service Team (Custody Service Team).

This position is dedicated to delivering exceptional client experiences through proactive relationship management and acting as the primary escalation point for complex issues.
You will work independently to resolve critical client inquiries, lead cross-client projects, and support strategic business initiatives, ensuring that client needs remain at the center of everything we do.

Key Responsibilities

• Serve as the primary escalation point for complex client issues, ensuring timely and accurate resolution.
• Develop and execute proactive relationship and service plans to deliver exceptional, client-focused solutions.
• Introduce clients to innovative technologies, automation tools, and BBH Infuse systems to enhance their experience.
• Coordinate new business and product implementations, client discussions, and special projects.
• Promote a client-first mindset and lead initiatives to optimize processes and enhance operational efficiency
• Identify opportunities for service enhancement and implement best practices to optimize client outcomes.
• Ensure compliance with risk management policies

Qualifications

• Bachelor’s degree required.
• Minimum of 3 years of experience in financial services industry.
• Excellent written and verbal communication skills in English and Japanese.
• Demonstrated problem-solving ability and attention to detail.
• Experience with trade/cash settlement area is desirable.
• Project management skills and proven experience is plus
• Collaborative team player with a client-centric mindset and ability to manage high-pressure situations.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.