CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Lead and mentor a team of Account Executives, fostering a high-performance culture focused on customer satisfaction, retention, and growth through strategic account management and sales initiatives.
• Develop and implement tailored business plans for key accounts, identifying opportunities for revenue growth, cost reduction, and strategic alignment with CHEP’s broader goals.
• Monitor and evaluate team performance against key metrics, including revenue targets, customer retention, and satisfaction scores, taking proactive measures to ensure continuous improvement and success.
• Build and strengthen relationships with key decision-makers at customer organizations, ensuring deep understanding of their business needs and driving value creation for both the customer and CHEP.
• Oversee the management of contract negotiations, pricing strategies, and account renewals to ensure alignment with CHEP’s strategic and financial objectives.
• Collaborate cross-functionally with Sales, Operations, and Logistics teams to design and implement solutions that enhance customer experience, streamline operations, and drive business value.
• Identify and capitalize on new business opportunities, leveraging market insights, customer feedback, and industry trends to expand CHEP’s footprint within assigned territories.
• Champion a Zero Harm culture, ensuring the team adheres to safety protocols and actively promotes a safe and compliant working environment.

Position Purpose

Lead and develop a high-performing business development team, driving strategic growth across new market sectors and increasing revenue through a customer-centric approach.
Implement data-driven sales strategies to optimize pipelines, expand market penetration, and ensure sustainable profitability and long-term customer partnerships.

Major/Key Accountabilities

• Lead, coach, and mentor a team of sales professionals to achieve individual and team sales targets, ensuring continuous growth and development.
• Develop and implement comprehensive sales strategies focused on acquiring new business in high-potential sectors, ensuring alignment with corporate growth objectives.
• Build and nurture strong relationships with key stakeholders and decision-makers to secure long-term partnerships and improve customer retention.
• Manage and optimize sales funnels and pipelines, leveraging tools such as Salesforce for accurate forecasting and timely execution of sales initiatives.
• Collaborate with cross-functional teams (Marketing, Finance, Supply Chain) to drive business growth and align on strategic objectives.
• Conduct market analysis to identify emerging trends, assess competitive dynamics, and uncover new business opportunities for expansion.
• Lead the negotiation of high-value commercial proposals and contracts, ensuring alignment with profitability goals and company policies.
• Monitor and report on key performance indicators (KPIs) while providing data-driven insights and recommendations to senior leadership for continuous improvement.
• Lead and mentor a team of Account Executives, fostering a high-performance culture focused on customer satisfaction, retention, and growth through strategic account management and sales initiatives.
• Develop and implement tailored business plans for key accounts, identifying opportunities for revenue growth, cost reduction, and strategic alignment with CHEP’s broader goals.
• Monitor and evaluate team performance against key metrics, including revenue targets, customer retention, and satisfaction scores, taking proactive measures to ensure continuous improvement and success.
• Build and strengthen relationships with key decision-makers at customer organizations, ensuring deep understanding of their business needs and driving value creation for both the customer and CHEP.
• Oversee the management of contract negotiations, pricing strategies, and account renewals to ensure alignment with CHEP’s strategic and financial objectives.
• Collaborate cross-functionally with Sales, Operations, and Logistics teams to design and implement solutions that enhance customer experience, streamline operations, and drive business value.
• Identify and capitalize on new business opportunities, leveraging market insights, customer feedback, and industry trends to expand CHEP’s footprint within assigned territories.
• Champion a Zero Harm culture, ensuring the team adheres to safety protocols and actively promotes a safe and compliant working environment.

Authority/ Decision Making Default Experienced People Leader, leading and developing teams with a larger portfolio of the most complex market sectors and largest sales targets. The focus is on the delivery of medium term results within functional policy and precedent and outputs are subject to periodic review against targets.

Experience

• Minimum 4 years in a commercial manager role with people leadership
• Minimum 10 years in general business experience

Skills and Knowledge

The individual will be able to demonstrate a successful track record of:

• Delivering outstanding results
• Delivering high standards in customer experience
• Mastering execution of projects and initiatives
• Leveraging data driven capabilities
• Solid understanding of commercial finance and investment decisions
• Dealing with business leaders in complex commercial negotiations
• Leading teams
• Capable of dealing with ambiguity

Languages

Portuguese, English (business proficient)

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Building Rapport, Business Development, Change Leadership, Coaching, Collaboration, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Disruptive Thinking, Feedback, Inclusive Leadership, Leading Customer Centric Teams, Motivating Teams, Negotiation, Our Business, Prioritization, Relationship Management, Sales Communications, Self-Awareness, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].