Assistant Golf Course Pro

Department: Golf Course Reports to: Golf Course Manager

Summary: Under basic supervision, assists the Golf Operations Manager to organize and coordinate the operations at the Ratliff Ranch Golf Links for the Parks & Recreation (P&R) Department; oversees operations of the pro shop, collects and accounts for green fees, assists with coordinating special events.

Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Assists the Golf Operations Manager to oversee pro shop operations; coordinates tasks to maintain a level of service to keep pace with customer needs and requests.
• Manages the operations of golf course and golf shop; assigns tee times for daily golf course use and coordinates play; updates and maintains golf handicap system.
• Greets golf course guests and provides prompt, courteous and friendly customer service; responds to requests for information and explains rules, policies and procedures.
• Collects green fees and cart rental fees, accurately accounts for funds received and reconciles cash register sales with daily sales report; prepares accounting reports for receipts and deposits as directed.
• Oversees merchandising, purchasing, pricing, and display and inventory control for golf shop merchandise.
• Assists with planning and management of golf programs and tournaments; assists with promotion and marketing plans to effectively present golf tournaments and recreation services to residents and guests.
• Works with the golf course maintenance crews to assure a professional and healthy golf course.
• Conducts group and individual golf lessons and clinics; provides professional instruction to golfers on proper form, technique and selection of appropriate equipment; plans and manages player participation programs; provides technical advice on the rules of golf.
• Provides information, instructions and assistance to the public; manages public relations efforts with advocates, advisory groups and community organizations.
• Promotes and enforces safety rules and regulations and P&R policies.
• Schedules and trains staff, and assigns work.
• Must have and maintain a cell phone for City use to hold this position.
• Supports the divisional operations with regular and timely attendance.
• Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Minimum Qualifications:

Education, Training and Experience Guidelines: High School diploma or GED required.Two years' experience in golf course management and retail merchandising preferred but not mandatory.

Knowledge of:

• State and federal laws governing parks and public recreation facilities.
• Policies, rules and regulations governing the conduct and safety of public recreation program.
• Rules, regulations, player responsibilities, sportsmanship, etiquette and traditions of the game of golf.
• Principles of marketing and organizing sports competition and tournaments.
• Sports merchandising, sales psychology, sports fashion trends and golf equipment trends.
• Golf course and turf maintenance principles and techniques.

Skill in:

• Interpreting customer needs and solving customer service and public relation issues.
• Playing the games of golf and instructing all phases of the game to others.
• Assessing and prioritizing multiple tasks, projects and demands.
• Using initiative and independent judgement within established procedural guidelines.
• Establishing and maintaining effective relationships with co-workers and clients.
• Operating a personal computer utilizing standard and specialized software.
• Effective verbal and written communication.

License and certification requirements: A Texas State Driver's license is required. Must be a PGA Member, PGA Associate, or willing to pursue PFA Membership through the PGA Professional Management Program with one year of employment.