- Location
- Varna
- Workplace
- Remote, Onsite
- Type
- Full-time
- Department
- Customer Service
- Education
- High School
- Closing date
- Today
- Source
- CareersPage
Description
German Speaking Customer Support Advisor | Telecommunications
Job Overview
We are seeking a customer-focused German Speaking Customer Support Advisor to join a leading international customer experience provider in Bulgaria. In this multi-channel role, you will assist German-speaking mobile telecommunications customers with technical troubleshooting, account billing, general inquiries, and complaint resolution. You will also identify opportunities to recommend value-added products and services to earn uncapped monthly sales bonuses.
Location & Work Mode
- Country: Bulgaria
- Work Mode: Remote / Work From Home (Available nationwide across Bulgaria).
- Mandatory On-Site Training: Candidates must complete 1 week of mandatory on-site nesting in Varna immediately following the initial remote training period.
Your Role & Responsibilities
- Assist German-speaking mobile customers via phone and email channels.
- Resolve inquiries regarding billing statements, tariffs, and general account settings.
- Perform basic technical troubleshooting for mobile devices and networks, escalating complex cases to specialized technical teams.
- Handle customer complaints professionally while maintaining high service quality and satisfaction metrics.
- Document all client interactions and account adjustments accurately within internal systems.
- Identify customer needs to cross-sell suitable mobile add-ons, plan upgrades, and complementary services.
Your Qualifications
- Language Proficiency: Advanced German (C1 level) paired with intermediate operational English (B1 level or higher).
- Education: Minimum of a High School Diploma or equivalent.
- Competencies: Strong communication skills, empathetic customer approach, logical troubleshooting mindset, and comfort handling customer complaints.
- Location: Based in Bulgaria or willing to relocate to Bulgaria.
- Experience (Plus): Previous experience in contact centers, customer care, or technical support is an asset, but non-experienced candidates are welcome to apply.
Shifts & Working Hours
- Schedule: Full-time (40 hours per week), scheduled Monday to Friday. Enjoy completely free weekends!
- Shift Window: Rotational shift patterns between 09:00 and 19:00.
Salary, Bonuses & Benefits
- Competitive salary and bonuses
- Contract: Permanent, indefinite employment contract from day one.
- Allowances: Included monthly meal allowance.
- Health & Wellness: Private health insurance package plus MultiSport or Coolfit card subscription options.
- Training & Growth: Paid comprehensive onboarding, long-term career progression tracks, and full access to an online corporate learning platform.
