Business Continuity Analyst

The Business Continuity Analyst will report to the Director, Corporate Resilience and Threat Intelligence and support efforts across all Business Units and Site Facilities to develop, maintain, and update Business Continuity and Disaster Recovery plans to ensure critical business processes continue to function after disruptive events, including natural disasters, system failures, terrorism, crime, and human error.  The Analyst will assist with detailed, company-wide Business Impact Analysis and Risk Assessments covering IT systems, business processes, building management systems, data center facilities, personnel security, supply chain systems, and third-party supplier supported activities.  Additionally, the Analyst will support the Director in conducting, communicating, and maintaining business continuity lifecycle planning for QTS.

RESPONSIBILITIES, other duties may be assigned

• Assist in and contribute to the design, development, maintenance, and implementation of the QTS business continuity framework, business impact analyses, recovery strategy development, contingency planning, and business continuity awareness.

• Develop an understanding of business operations, processes, and strategies that require business continuity capabilities.

• Assist with the development, maintenance, and testing of business continuity plans, customer-facing communications, and emergency preparedness materials.

• Work closely with all Lines of Business (LOBs) to coordinate business continuity activities, and provide guidance to users on plan development, detail, testing, and execution.

• Maintain program processes and practices that effectively ensure the enterprise program seeks continuous improvement, remains current, incorporates/aligns with industry standards and practices as appropriate, and adequately covers general regulatory/audit requirements

• Collect and analyze data to build plans and processes that support current requirements and scale with projected growth.

• Evaluate business continuity technology and software requirements, to include the utilization of existing data and business continuity software and identifying improvement opportunities to increase efficiency.

• Assist with the development and facilitation of enterprise-wide event exercises and training.

• Support crisis management teams to plan, manage, and recover from natural and man-made disaster events.

• Support real-time incident/crisis management activities and response as required.

• Liaise with QTS Stakeholders to initiate, maintain, and improve Emergency Notifications to employees, customers, and vendors.

• Manage emergency communication platforms.

• Liaise with QTS Intelligence Program to evaluate and disseminate threat reporting.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent work experience.

• Three or more years of relevant Business Continuity Management experience, with demonstrated technical expertise in business continuity documentation, including business impact analysis, incident management, and business continuity planning.

PREFERRED QUALIFICATIONS

• Existing or working toward Business Continuity certifications (CBCP or CBCI).

• Knowledge of or familiarity with ISO 22301, SOC2, and HITRUST.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strategic and independent thinker with strong execution skills.

• Strong project management skills and experience in creating and managing project plans.

• Demonstrated written, verbal, analytical, research, customer service, and interpersonal skills.

• Ability to establish and maintain effective internal and external client relationships at all organizational levels.

• Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties.

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

• This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.