Manufacturing Systems Support Technician

Pay: $55,000–$65,000 annually
Schedule: 1st Shift
Job Type: Full-Time

Job Summary

We are seeking a Manufacturing Systems Support Technician to provide technical support for computer systems, manufacturing equipment, production workstations, and information technology within a manufacturing environment.

This position will help maintain hardware, software, network connectivity, manufacturing applications, and automated equipment to keep production running efficiently and minimize downtime.

The ideal candidate will have a background in IT, manufacturing systems, industrial technology, or automation and enjoy troubleshooting technical issues in a hands-on manufacturing environment.

Responsibilities

• Provide technical support for manufacturing systems, automated equipment, production workstations, barcode scanners, label printers, industrial PCs, and related equipment.
• Install, configure, maintain, and troubleshoot manufacturing software, operating systems, and hardware.
• Support Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP) systems, and production reporting applications.
• Respond to production support requests and resolve system issues affecting manufacturing operations.
• Troubleshoot network connectivity for manufacturing equipment, including switches, wireless devices, and industrial network components.
• Perform software updates, equipment replacements, system backups, and preventive maintenance.
• Work with Production, Engineering, Quality, and IT teams to resolve technical issues and improve system performance.
• Maintain documentation for system configurations, troubleshooting procedures, and equipment inventories.
• Assist with the implementation of new manufacturing technologies, equipment upgrades, and process improvements.
• Support data collection systems, handheld devices, printers, and automation interfaces.
• Escalate complex technical issues to Engineering, vendors, or senior IT personnel when necessary.
• Follow company safety, quality, cybersecurity, and regulatory standards.

Qualifications

• Associate degree in Information Technology, Computer Technology, Manufacturing Technology, Industrial Technology, or a related field, OR equivalent work experience.
• Experience supporting computer systems in a manufacturing or industrial environment.
• Experience with automated assembly processes, preferably in automotive manufacturing.
• Basic PLC troubleshooting and programming experience.
• Basic robotic troubleshooting and programming experience, including 3-axis and 6-axis robots.
• Knowledge of Windows operating systems and Microsoft Office/Microsoft 365.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Ethernet.
• Experience troubleshooting hardware, software, and peripheral devices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service skills.

Preferred Qualifications

• Experience supporting MES or ERP systems.
• Familiarity with industrial networking.
• Experience with PLCs and automation equipment.

IND2