Execution & Relationship Manager (ERM) – International East, Vice President
Citi Bank
·Today
- Location
- 34TH ST BONIFACIO GLOBAL CITY TAGUIG, Philippines
- Workplace
- Hybrid
- Type
- Internship
- Seniority
- Internship
- Experience
- 6+ years
- Source
- Workday
Description
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.
We’re currently looking for a high caliber professional to join our team as Execution & Relationship Manager (ERM) – International East, Vice President based in Taguig, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
The Learning Organization supports the creation, curation, and deployment of end-to-end learning solutions to increase organizational and employee success. The Execution and Relationship Management will be under the Learning Implementation Services team. The main focus will be to execute operational & administrative activities necessary to achieve the Learning Strategy across International East operating according to global standards. This is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Typically deals with complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting needs. Requires good analytical skills in order to filter, prioritize and validate potentially complex material from multiple sources. Exercises wide degree of latitude and discretion. Significant impact on the area through complex deliverables. Provides advice and counsel related to Learning technology or operations. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
Coordinates and executes the end to end of the operative / administrative activities related to International East
Understands relevant business and HR priorities and opportunities for capability building, performance improvement, cultural development, and overall impact within their cluster/product/function
Leads program execution activities regarding logistics (virtual/in person), communications, LMS operations and administration (course creation/enrollment/roster management), platform creation/edits, content testing, facilitation/speakers scheduling, vendor engagement, among others.
Influences Learning Org strategy and global program execution.
Advises on strategic tech, operational improvements, and complex learning issues.
Manages complex, high-impact issues, including regulatory topics and escalations; influences decisions and balances conflicting needs.
Partners with LAs on advanced training effectiveness strategies including creation of basic WBTs, handling LMS activities, communications, etc.
Manages strategic relationships, influences stakeholders on learning initiatives.
In partnership with Learning Advisors and Program Managers, provides management and consulting to Human Resource and business partners and proactively identifies and prioritizes the L&D opportunities to support successful business outcomes.
Helps develop and execute learning and development strategy for their cluster/product/function
Conducts the analysis of current versus future state gaps, identifies root causes, escalates as needed, determines the appropriate solution and how success should be measured
Helps to market, evaluate and communicate the impact of initiatives with HR / Business partners
Monitors and communicates progress with other learning colleagues as well as HR / Business partners and navigates any variation in expectations with them
Collaborates with colleagues across HR to provide integrated experience for cluster/product/function partners
In partnership with learning advisors, implements the strategy for consistently measuring the effectiveness of training (interprets KPIs/evaluation data for program optimization)
In partnership with Learning Advisor, supports complex local regulatory training.
Provides informal/formal team leadership, coaching, and stakeholder management, as applicable.
Stays abreast to latest external market trends and anticipates their impact on future capability requirements for their cluster/product/function
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
6-10 years of experience in Learning
Key capabilities for this role include consulting, applying adult learning theory, developing business acumen, facilitation, measuring success and impact of Learning strategy, and project management skills
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in Microsoft Office with an emphasis on MS Excel
Self-motivated and detail oriented
Proven influencing and relationship management skills
Proactive leadership and motivational skills
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/de
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Job Family Group:
Human Resources------------------------------------------------------
Job Family:
Talent, Development, Learning & Engagement------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
