Social Services Director

Description

Location: Greenfield, with regular travel to Union City and Yorktown

About the Role

We are seeking a compassionate and organized Social Services Coordinator to provide person-centered support to residents and their families across three communities. This role focuses primarily on Medicaid eligibility, applications, redeterminations, spend-down cases, and Medicaid Waiver programs, while also supporting residents with social services needs.

Key Responsibilities

• Complete, submit, and track Medicaid applications, redeterminations, and spend-down cases.
• Coordinate with residents, families, DFR, Maximus, and the Area Agency on Aging.
• Monitor pending Medicaid cases and follow up on required documentation to prevent coverage lapses.
• Partner with the Business Office to ensure accurate income, resource, and patient liability reporting.
• Educate residents and families about Medicaid eligibility, Waiver programs, applications, and appeals.
• Assist Admissions with Medicaid-related documentation for new and prospective residents.
• Facilitate resident and family grievances and ensure appropriate follow-up.
• Maintain accurate, confidential resident records in compliance with HIPAA and applicable regulations.
• Travel regularly between Greenfield, Union City, and Yorktown.
• Participate in required meetings, in-services, and training.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; Associate or Bachelor’s degree in Social Work, Human Services, or a related field preferred.
• 3 years of Medicaid application or eligibility experience required.
• 1 year of Medicaid Waiver experience required.
• Long-term care or Social Services experience preferred.
• Valid driver’s license and reliable transportation required.
• Strong knowledge of Medicaid eligibility, applications, redeterminations, and spend-down requirements.
• Excellent communication, organization, problem-solving, and customer service skills.
• Ability to manage multiple priorities across several locations while maintaining confidentiality and professionalism.

Requirements

• High school diploma or equivalent required; Associate or Bachelor’s degree in Social Work, Human Services, or a related field preferred.
• 3 years of Medicaid application or eligibility experience required.
• 1 year of Medicaid Waiver experience required.
• Long-term care or Social Services experience preferred.
• Valid driver’s license and reliable transportation required.
• Strong knowledge of Medicaid eligibility, applications, redeterminations, and spend-down requirements.
• Excellent communication, organization, problem-solving, and customer service skills.
• Ability to manage multiple priorities across several locations while maintaining confidentiality and professionalism.